Job Description

Education:

Industrial Engineering, Bachelor in Business or related experience

Languages:  

English language proficiency.  This role requires communications conducted in English

Skills

Innovation ManagementProblem SolvingDealing with AmbiguityManagerial CourageHigh level of oral and written communication skillsInterpersonal skills to work effectively with othersHigh level analytical ability where problems are unusual and complex+3 years of experience in similar roles

Experience

Recommended previous jobs in automotive industry as Business Manager or District sales manager.Project management.

Value proposal

Competitive salarySuperior benefits to the lawCareer development platformOngoing trainingBenefits in vehicles.

As a District Manager Aftersales, your responsibilities will be:

Sales targets and market share

Assisting the dealer in implementing initiatives to increase customer pay business.

Focus on processes and performance at Service lane.

Search for promotions and market opportunities to bring customers to service lane.

Incorporate aftermarket initiatives within the overall business plan distributor.

Support dealers with RIM in order to optimize and meet required targets for compliance.

Promote and include dealers in marketing plan as guide for increasing customer retention.

Improve customer retention

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Ensuring that information is shared by dealers by means of DDS.

Incorporate the concept of customer retention in the overall business plan distributor.

Guide the integration of Aftersales as one whole team (parts and service).

Promoting participation and effective use by the dealer in GMM retention initiatives: BDC (Business development Center) and marketing strategies.

Supporting the initiative of Outstanding Customer Experience (OCE)

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Improving NPS.

Supporting the implementation of the standard GMM operation and facilities.

Ensure staff aftermarket distributors are trained / certified.

Representing GMM and its brands as ambassador.

Implementation of job control.

Maximize the profitability of Distributor

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Assisting the dealer in identifying areas to improve profitability through business process.

Ensuring that the dealer takes advantage of rebates and incentives available

Development of plans to improve the performance of the distributor in the scorecard

-This position requires the ability to legally operate motor vehicle on a regular basis

This is a Hybrid role: This position requires to work 3 days on site 2 days at home remote on a full-time basis

SPONSORSHIP NOT SUPPORTED: GM does not provide immigration-related sponsorship for this role, do not apply for this role if you will need GM immigration sponsorship now or in the future.

Remember to attach your CV when applying to this vacancy.

Just so you know…diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

In case you need any reasonable adjustment to continue with your process, let your recruiter know.



About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.



Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.



Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.



Accommodations

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