Lead Administrative Assistant

What can you expect?

About the Role: As a Lead Administrative Assistant, you will play a pivotal role in ensuring the smooth operation of our team while also providing administrative support. In addition to your administrative duties, you will be responsible for managing a team Administrative Assistants. This role offers the opportunity to showcase your leadership skills, contribute to the success of the team, and drive operational excellence.

What's in it for you?

Competitive pay, Christmas bonus, and full benefits package – effective starting Day 1! (Life, major medical, and other insurances at preferential rates, as well as a Savings Fund).

Generous paid time off for vacation, sick days, company holidays (with early dismissal), floating holidays, and time to give back to your community; flexible work culture (hybrid work schedule).

Employee Resource Groups which provide access to leaders, relevant volunteer, and mentoring opportunities, and interactions with counterparts in industry groups and client organizations

We will count on you to:

Administrative Duties:

Provide day-to-day administrative support, including comprehensive calendar management, booking business travel, organizing video conferences, processing expense reports, timesheets, vendor invoices, CRM contact data entry and updates, coordinating internal and external eventsCoordinate and support project management activities.Build strong relationships and liaise with internal and external stakeholders.

Team Leadership and Development:

Lead and manage a team of administrative assistants.Provide guidance, mentorship and onboarding support to team members to ensure high quality outputTeams first point of contact for issue resolution, escalating issues appropriately and respectfullyAssign tasks and ensure timely completion of deliverables.Conduct performance evaluations and provide feedback to team members.Identify training and development needs and coordinate relevant training programs.Provides peer review of documents before final production/distribution to ensure quality control of final product.Foster a collaborative and inclusive team environment.Set a positive example and acknowledge good work.Assist team with setting individual performance goalsCoaches team to help achieve goals, develop skills or improve performanceCollect feedback to write and conduct mid-year and year-end reviewsWork with management to calibrate performance ratingsCoordinate new hire onboarding and integrate new hires into the teamIdentify skills/learning gaps for team and suggest training content

Delivers and responds to constructive feedback, implementing changes as needed

Resolve conflicts and address any performance or behavioral issues.

Communication and Influence:

Identifies and communicates potentially disruptive challenges on the horizonIndependently synthesizes complex information into clear, concise messagesActively listens and seeks clarifications

Strong sense of discretion with confidential information

Fair and respectful when communicating with others and will challenge or coach those who do not meet the standardsFacilitates productive conversations and debates keypoints with confidence

Process Improvement:

Identify opportunities for process improvement and implement efficient workflows.Streamline administrative procedures to enhance productivity and effectiveness.Collaborate with other Administrative Assistant Leadership and cross-functional teams to implement best practices.Continuously evaluate and optimize team performance.Support AA Department special projects

What do you need to have?

5+ years of experience in administrative or customer services rolesFluent in Spanish ans superior written and verbal communication in EnglishFluency in English requiredProficiency working in Microsoft Office SuiteProven experience in team management and leadership.Training and/or workflow coordination experience is a plusStrong organizational, time and project management skills.Detail-oriented with a focus on delivering high-quality work.Ability to multitask and prioritize tasks to deliver results on timeDetail Oriented with a focus on delivering high-quality workStrong organizational, time and project management skillsEmpathetic, courteous, positive demeanorAbility to multitask and prioritize tasks to deliver results on timeProblem-solving mindset and ability to adapt to changing priorities.Ability to work independently and collaboratively in a fast-paced environment.Resourceful and proactiveTeam player able to work with different personalities and working stylesHigh emotional intelligenceAbility to deescalate conflictMaintain and respect confidentiality

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.