Join us as a Technical Account Manager (TAM)

Become a CSS Technical Account Manager (TAM) and help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimising risk. You will be responsible for the overall governance and technical service delivery.

As part of the Oracle Customer Success Services team, you will be a member of the international network of experts, who will contribute to global technology driven initiatives and innovation programs for continuous service improvements.

Job Description

Customer Success Services (CSS) enables long term advanced support relationships with many of Oracle's largest customers. Click here for more information about CSS Technical Account Manager (TAM) is managing the delivery of Oracle services to achieve: Customer’s most effective use of Oracle’s products and related services, Customer Satisfaction, Public Customer Reference(s), Delivery margin and revenue objectives and contracted deliverables within budget and on schedule, and Customer Service/Product Growth Opportunities Work involves some problem solving and customer incident management with assistance and guidance in understanding and applying company policies and procedures. Our goal is for every customer to gain ever-more value from their Oracle Solutions by aiding them in delivering their IT strategy throughout the full IT lifecycle of implementation, deployment, operations and continuous optimization

What you’ll do

Learn from Oracle’s global network of experts and contribute to delivering value to our customers.  Leverage Oracle’s internal tools, resources, and network to stay informed on innovations and emerging technologies. Collaborate on customer projects alongside Oracle experts and leaders. Consult with clients to understand their business needs and align them with our solutions and services. Learn to design solutions using Oracle’s leading technologies, consulting methods, tools, and best practices. Engage in problem-solving with guidance, while understanding and applying Oracle's policies and procedures. Demonstrate effective time management skills. Knowledge of Oracle products is a plus (but not required). Maintain a professional demeanor. Available to work outside of standard hours when necessary.

What you’ll bring 

Bachelor’s degree or up to 2 years relevant experience. Technical aptitude: You have an interest, understanding and curiosity in cloud technology concepts such as Artificial Intelligence, Blockchain, Machine Learning, DevOps, Security and Oracle Cloud infrastructure Fluency in English and at least one other European language (French, German, Spanish, Italian, etc) with strong communication skills. Openness to innovation and new challenges. Adaptability and confidence in navigating change. Proactive, results-driven mindset. Resilience and ability to work under pressure. Strong organization, negotiation, and planning skills. High energy, with a positive and engaging approach. Team-oriented with a passion for achieving both individual and group goals. Critical thinker with problem-solving skills. Passion for customer success

What we’ll give you 

Significant investment in your professional development and a social network of resources and thought leaders inside Oracle. Fun and flexible work for the ideal work-life balance An inspiring, inclusive, and multicultural community that values fresh perspectives.  A buddy program: a senior expert will be assigned to work closely with you. A defined career progression based on annual performance and personal development followed closely by a direct manager. The opportunity to engage with a variety of customers in multiple areas. Competitive pay and excellent benefits that will help you do your best work.