Function: Customer Development

Reports to: Country Manager

Scope: BAH Market

Location: BAH, Manama

Terms & Conditions: Full Time

About Unilever

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

In the Customer Development function, you will play a pivotal role in unlocking value and fostering lasting relationships with our customers. As a key member of our organization, you will be at the forefront of driving customer success, contributing to our growth, and ensuring a positive experience for every client.

Job Purpose:

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are purpose is to create value and contribute to the organization’s success then this role is just for you!

What will your main responsibilities be

Availability

Right assortment

Optimum coverage

Efficient use of Resources

Drive core of the core, NPD and promotions

Visibility

Planogram implementation

Win hotspots

Use of Merchandising material -Point-of-sale-marketing (POSM Deployment)

Share of shelf

Profitability

Regular reviews of area execution KPIs

Ensure accuracy of outlet universe records

Look for opportunities to reach through Route-to-Market

Oversee Trade Activations in assigned area

Focus on growth patterns of major categories & channels & customers

Right Stores

Effectively translating country/regional Customer Development plan into actionable territory plan to deliver secondary sales target.

Effectively and efficiently use of resources allocation and using them to ensure Key Distributors (KD) profitability within the assigned areas while delivering quality of sales through 100% Field Capability Scores achievement.

Evaluating Areas’ performance against action plan

Target Achievement

Drives 100% achievement of all KPIs within the assigned area and all relevant channels

Optimization of TTS(Trade Term Spend)​

What you need to Succeed

Experiences & Qualifications

Bachelor’s degree in business administration, Marketing, Industrial System Engineer, or a related field is a minimum.

Minimum of +5 Years on Traditional Trade Sales Experience.

Skills

Strong leadership skills – ability to coach and empower.

Strong interpersonal skills and builds relationship across Route-to-Market value chain

Great insights about the business in territories including what are the key challenges and opportunities for Unilever.

High integrity in doing business

A problem solver and approachable leader

Produces consistent results

Ability to take critical initiative

Strong Business Acumen

Highly creative and entrepreneurial

Leadership

You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Critical SOL (Standards of Leadership) Behaviors

PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.

PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.

CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.

PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.

AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.