**POSITION SUMMARY** **:** The Retail Store Manager oversees daily operations of their retail location, ensuring guests receive genuine Ozarks hospitality through managing sales, inventory, and associate engagement. **This is a salaried position that pays up to $55k a year DOE.** **ESSENTIAL FUNCTIONS:** + Manages daily store operations: handling guest and associate questions, concerns, issues, and feedback. + People management- handles recruitment, training,schedulingand development of staff to achieve high performance standards + Financial/P&L management + Monitors and ensures high standard of store cleanliness, organization, and shopability + Ensure all items are tagged properly, record all markups or discounts and maintain necessary records to track shrinkage ensuring accurate inventory. + Partners with other departments and Retail Administration team to ensure a world class guest experience. + Perform other duties as assigned **EXPERIENCE/QUALIFICATIONS:** + Minimum Degree Required: ​High School Diploma or Equivalent​ + Associate or bachelor’s degree preferred + Prior leadership experience required + 2+ years retail experience **KNOWLEDGE,** **SKILLS,** **AND ABILITY:** + **Customer service skills** - Ability to interact with others in an honest, fair, and respectful way, giving others confidence in one's intentions and those of the organization. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. + **High Work Standards-** Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks + **Problem Solving/Decision Making-** Ability to identify and understand issues, problems, and opportunities, taking self-directed steps to choose a course of action. + **Analytical/Critical Thinking**  - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems. + **Team-oriented-** Ability to collaborate and work with others to develop best practices, coordinate duties, and fulfill guest needs. + **Planning and Organizing** - Skilled at establishing a course of action to ensure work is completed efficiently. **TRAVEL REQUIREMENTS** **:** + N/A **PHYSICAL REQUIREMENTS** **:** **Computer Work** ​ **​** **☒** **​** Regularly ​​☐​ Occasionally ​​☐​ Seldom / Never **Walking** ​ **​** **☒** **​** Regularly ​​☐​ Occasionally ​​☐​ Seldom / Never **Sitting** ​​☐​ Regularly ​​☐​ Occasionally **​** **​** **☒** **​** Seldom / Never **Standing** **​** **​** **☒** **​** Regularly ​​☐​ Occasionally ​​☐​ Seldom / Never **Lifting up** **to 50 lbs.** **​** **​** **☒** **​** Regularly ​​☐​ Occasionally ​​☐​ Seldom / Never Additional Physical Requirements **WORK** **ENVIRONMENT:** ​​☐​ Office **​** **​** **☒** **​** Retail / Store ​​☐​ Restaurant / Resort ​​☐​ Distribution Center ​​☐​ Manufacturing / Plant ​​☐​ Other: _________________ **INDEPENDENT JUDGEMENT** **:** ​​☐​ Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making. ​​☐​ Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices. **​** **​** **☒** **​** Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices. ​​☐​ Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor. ​​☐​ Develops strategic direction, goals, plans and policies for an area of responsibility. Sets broad objectives and is accountable for overall results in respective area of responsibility. Authority to make independent decisions on matters of significance. Requires high degree of independent judgment and problem solving of complex problems. **MANAGEMENT LEVEL:** ​​☐​ Not applicable ​​☐​ Supervisor **​** **​** **☒** **​** Manager ​​☐​ Sr Manager ​​☐​ Director ​​☐​ Sr Director ​​☐​ Executive **How many direct reports will this role have?** **________12______** **Is this role typically** **​** **☒** **​** full-time, ​☐​ part-time, or ​☐​ both? **Will this role** **need** **email access?** **​** **☒** **​** Yes ​☐​ No **Is this role able to work** **remote** **?** ​☐​ Frequently ​☐​ Occasionally ​☐​ Rarely **​** **☒** **​** Never **Full Time Benefits Summary:** Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! + Medical + Dental + Vision + Health Savings Account + Flexible Spending Account + Voluntary benefits + 401k Retirement Savings + Paid holidays + Paid vacation + Paid sick time + Bass Pro Cares Fund + And more! Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. _Reasonable Accommodations_ Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com. Big Cedar Lodge