Date Posted:

2025-03-27

Country:

India

Location:

Head Office 9th Floor, Magnus Tower, Mindspace, Link Road, Malad (West), MUMBAI-400064, India

Job Posting Title

General Manager - Service Sales and Digitalization

Job Description

The above position is responsible for meeting the overall Service Revenue growth and Service Margin growth of the organization. The incumbent will develop and implement strategies to grow Maintenance portfolio and Repair business order and sales growth and business transformation led by innovative Go-To-Market and Digitalization.

Responsibility and Duties

a) Service Business Planning, Annual Target setting, Monthly forecasting and MIS a. Adapt service business strategy and develop transformation programs to drive business growth

b. Prepare and develop comprehensive business plan to grow the Portfolio and revenue. Implement strategic plans to meet the business objectives.

c. Segmentation of the Portfolio, Pricing Strategy, Price Management to meet the SoS, Revenue and Margin Plan.

d. Work with the Branches for setting the targets and facilitate meeting the Branch plan.

e. Analyze the Portfolio and Identify units for Upgrade/Repair and develop strategies for upgradation of the portfolio. Co-ordinate with Manufacturing, Supply Chain and SIT, for developing effective Product Strategy for Upgrade/Repair Business.

f. Monthly forecasting and tracking performance to forecast

g. Working with branches, problem solving and helping them and Otis India achieve business targets b) Sales planning and operations

a. Prepare and implement Go-to-Market Strategy for Upgrade/repair Business.

b. Provide sales tools and guidance to the Sales team, for preparing and delivering customer value proposition.

c. Project and proposal pipeline generation,

d. Planning, hiring and plan for training of the Sales team.

e. Develop and implement effective Sales Tools.

f. Adapt and Implement incentive Policy for the Sales Team.

c) Innovative Go to Market and Digitalization

a. Drive launch of Otis ONE IoT, field adoption and growth

b. Drive PA automation, T Upgrade automation to order placement and Outbound Marketing of Maintenance Contract Renewal

c. Drive initiatives in Sales Specialization for Key Account Customers

d) Team management

a. Enhance Head Office and Regional Service sales talent, learning and development

b. Groom best in class teams and leaders.

c. Ability to lead and manage the team. Ability to interact with Sr. leadership team at country and international level

Academic Qualification : Engineering preferably with MBA

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity, Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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