Key Responsibilities: Overall management and day-to-day operations of the retirement complex Leading and managing a diverse team of approximately 50 staff across various departments Liaising closely with the assistant manager (responsible for sales) Coordinating with outsourced services for catering and housekeeping Ensuring the upkeep and maintenance of a large facility Managing staff relationships – dealings with unions an advantage Contributing to sales and marketing initiatives Requirements: Proven management experience in a complex operational environment Financial competence, including budget management Experience with the maintenance of large buildings Ability to work with and relate to elderly residents in a respectful, empathetic manner Excellent interpersonal and communication skills An understanding of shareblock structures is highly beneficial