Who are we?
At aparto, we're more than just student accommodation, we're a community that acts as a home-away-from-home for students across the UK, Ireland, Italy, and Spain. We understand that university life is a significant transition for many, often marking the first time they've lived away from their families. That's why we strive to make aparto not just a place to stay, but a vibrant, supportive environment where students can make lifelong friends, discover new possibilities, and have experiences that will shape their futures.
ResponsibilitiesRole Profile
As General Manager you will lead your team to create positive, memorable experiences for our residents while ensuring that properties meet operational, financial, and business performance goals. You will champion and execute company strategies related to property management operations, driving improvement and operational excellence.
Lead and provide forward-thinking direction for regional teams in each student accommodation locationExceed fund and asset management expectations by delivering budgets and identifying actions to maintain and improve effectiveness and service levelsEnsure compliance with all business-related legislation, including Health & Safety, Data Protection, and privacyDevelop and nurture new and existing business relationships within both the private and academic sectorsEnhance and grow client business by identifying development opportunities and representing the business with a thorough understanding of external needs and internal capabilitiesTake overall financial responsibility for all sites, driving year-on-year improvement in bottom-line performanceDevelop and execute the sales strategy alongside the marketing department, ensuring all sites achieve full occupancyOversee the provision of a service focused on customer retention and recommendationRepresent the voice of the customer at all levels in the business, ensuring decisions are made with the customer in mindFoster a positive culture aligned with our brand pillars, creating a high challenge/high support environmentIdentify opportunities to improve the company's overall operation and success, leading improvement initiativesBe an expert in leasing performance, attending routine calls/meetings prepared to discuss performanceRespond quickly to shifts in leasing performance, adjusting marketing strategies or customer offers as neededEnsure the physical appearance of properties is of the highest standard with your teamsOrganise H&S training for staff, focusing on emergency procedures and risk management. Qualifications
Person Specification
Good level of general educationExperience using property management software are essentialApproachable yet professional, responsive, and dedicated mannerStrong written and numeric skillsExcellent communication skills at all levels. You should have aGreat knowledge and understanding of operations management with the ability to implement it effectivelyProficiency in Microsoft Office packages, including Word, Excel, and Outlook Closing
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
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