Founded in 2010, Fun Town RV (FTRV) has grown into Texas’s largest RV chain, operating 36 locations and planning to expand. We provide excellent customer service and offer top RV brands for less, backed by a rigorous 100+ point inspection process on every RV we sell. At Fun Town RV, we prioritize hiring candidates who are honest, accountable, positive, and passionate about exceeding expectations. If you're seeking a dynamic career with growth potential and competitive earning opportunities, we encourage you to apply!

Overview:

The General Manager (GM) serves as the senior leader of the dealership, overseeing all operational aspects including Sales, Service, Finance, Administration, and Customer Experience. This role is responsible for driving performance, employee development, customer satisfaction, and profitability, while representing the company’s mission, values, and brand at the highest level. The GM works closely with the VP of Sales and corporate leadership to ensure store excellence, growth, and compliance.

Key Responsibilities:

Strategic Leadership & Operations

Direct all store operations across departments including Sales, Finance, Service, Warranty, and Customer Care. Set performance goals for the dealership and regularly monitor financial metrics such as profitability, expense control, and net revenue. Collaborate with department managers to optimize staffing, scheduling, and workflow efficiency.

Team Management & Development

Recruit, train, coach, and retain high-performing staff across all departments. Conduct regular performance reviews, set clear expectations, and build a culture of accountability and engagement. Provide leadership development and succession planning to build future leaders within the dealership.

Customer Experience & Brand Stewardship

Ensure high levels of customer satisfaction and loyalty through effective processes and team behavior. Personally handle escalated customer concerns and complaints, ensuring swift resolution and customer retention. Represent and promote the company brand with professionalism, integrity, and consistency.

Financial Oversight

Monitor profit/loss (P&L) statements, budgets, and departmental financial performance. Track and approve expenditures to ensure adherence to budget goals. Partner with the VP of Sales and finance teams to improve cost-efficiency and revenue streams.

Marketing & Communication

Work with the marketing team to determine effective advertising strategies. Stay informed on market trends, competitive landscape, and customer behaviors to adjust business plans accordingly. Communicate consistently and transparently with store teams and corporate leadership regarding performance, risks, and opportunities.