Job Summary:

Venue: O2 Institute Birmingham
Company: Academy Music Group
Location: Birmingham
Reports to: Divisional manager
Working hours: Full-time

Role

The General Manager is a key role within the organisation, accountable for the wider team at O2 Institute Birmingham and management of the day-to-day business and operational functions. A dynamic manager will lead exceptional delivery within this high-volume venue in the heart of Birmingham. Passionate about the live events industry and highly motivated to maximise the events diary, you will generate commercial and creative opportunities for shows and events with established acts, emerging artists and club events.

Our team

The General Manager is the linchpin for the team at O2 Institute Birmingham, an established and thriving venue where our shows and events are as diverse as the individuals within it. The successful candidate will be drawn to managing, training and supporting an innovative team in a fast-paced live environment, driving our inclusive culture to deliver the best possible programme of live entertainment for everyone, where collaboration is at the heart of everything we do.

About you

Successful background in the live entertainment industry or venue managementExperience of working as a manager or an operational role within a high-volume venueProven track record in managing live performances and club eventsKnowledge of health and safety regulations and licensingExcellent communication and diplomacy skillsManagement experience of a large teamProficient in Microsoft Office packagesUnderstanding of booking and promotions of live eventsExcellent control of operating costs and budgetingSelf-motivated and results driven

What we need

Personal licence holderFirst-class client and customer serviceDemonstrable leadership and motivation of othersPassionate and enthusiastic for the live events and club industryFlexibility to work irregular hours (weekends/evenings/public holidays)Willingness to build positive working relationshipsA proactive leader in problem-solving who can negotiate solutionsStrong awareness of P&LA dynamic, forward-thinking manager to deliver exceptional serviceCommercial ability to drive the business forward

What you’ll be doing

Meet Company business objectives and manage operationsMaximise the events diaryAct as the first point of contact for all contracted eventsMaintain and develop client relationshipsImplement efficient business strategies as directed by the CompanyDuty manage events and programming to the highest qualityGenerate new business opportunities for commercial success and profitabilityMeet or exceed annual budgetsEnsure all paperwork and reporting is completed and professionally retainedManagement and accountability for forecasting and budgetingOversee all licencing administration, risk assessment and due diligenceAdhere to all existing and new health and safety legislationPeriodic testing and certification of venue equipmentControl all operating costs in line with set targetsManage expenditure for all venue departmentsEnsure the venue is maintained to the highest standardsDirect building maintenance issues so that urgent repairs are carried out in a timely mannerLead on compliance for all Company working practicesUphold and enforce the relevant terms of the entertainment licence and changes to the lawWork collaboratively with the venue team, local authority and Company head officeSupport all training requirements and annual appraisals for full-time employeesIncrease employee productivityTo publicly represent the venue and Company in a professional manner

Equal opportunities

We are passionate and committed to our people and go beyond the standard rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we’ll encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Our company

Academy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances.

AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

APPLICATION DEADLINE: Monday 14th July 2025. We reserve the right to close applications at any time so encourage early application where possible.

#AMG

#LI-SL1