Job Description SummaryThe General Manager, Patient Care Solution (PCS), will be a member of the International PCS team and Japan Leadership Team. (S)he , is responsible for development and implementation of the PCS segment strategy for market share gain & profitable franchise growth, driving Orders, profitable revenue growth and value creation through product & commercial strategies for Japan zone. This role will be partnering with the Commercial leaders, Product leaders, & LCT leaders to drive through Solutions and Enterprise mindset customer satisfaction and business profitable growth. (S)he will work closely with Region General Management, Zone Key/Executive account managers, Commercial, Marketing, Financing and GEHC International Segment Teams. (S)he will have solid background leading teams in Medtech business with clear understanding in care areas integrated solutions (emergency, surgical &critical care), clinical pathways and will build strong relationships with key customers at the strategic & clinical decision level.

Job Description

Key responsibilities include (but are not limited to)

Leadership & Culture

Lead, coach, and support a high-performing team to reach their full potential.Foster a culture of candor, creativity, and continuous improvement, centered around patients and people.Promote servant leadership principles to inspire growth and engagement.

Customer Success & Innovation

Enable customer success through innovation, efficiency & through transformation programs, focused on patient safety & user experience, enabled by digital technology adoption, clinical differentiation & workflow optimizationDrive customer satisfaction and success through innovation, efficiency, and transformation programs.Focus on patient safety, user experience, and digital technology adoption.Optimize clinical workflows and differentiate through clinical excellence.

People Leadership & growth

Foster a culture where people flourish—by attracting top talent, unlocking individual potential through meaningful performance development, and shaping the next generation of leaders through intentional succession planningEnsure team commitment to both individual and shared goalsRetain & grow talent and continually develop pipeline for critical positions in partnership with human resources team. Guarantee the team is committed to individual & team targets

Strategic Engagement & Advisory

Engage early with key stakeholders in public and private healthcare modernization programs.Act as a senior advisor and coach to customer organizations, helping scope challenges and architect solutions using the PCS & HCS portfolio.

Market Strategy & Product Positioning

Regionalize product positioning and pricing strategy aligned with international segment profitability.Understand market and competitive dynamics to lead strategic discussions on product positioning and pricing.Execute Value Creation and Care Area strategies tailored to local market needs.

Commercial Excellence & Channel Management

Strengthen product management capabilities across segments, modalities, and channels.Increase market visibility by driving systematic funnel management & grow commercial intensity. Reinforce channel partner engagement & performance excellenceCollect and share market insights to inform international strategy.Drive channel partner engagement, performance excellence, and funnel management.

Academic & Clinical Partnerships

Expand partnerships with academic institutions, KOLs, and medical societies (e.g., Anesthesia, Cardiology).Partner with Marketing and Product Mgnt teams to develop strategic KOL management programs (User meetings, Speaker engagements, congresses, knowledge exchange, white papers ) and expand engagement with reference sites to drive customer satisfaction and state of the art implementation of our clinical differentiationCollaborate with marketing to produce clinical evidence and strengthen strategic account relationships.

Sales Enablement & Education

Deliver educational programs to direct and indirect sales channels.Ensure readiness for new product introductions (NPIs), including regulatory approvals, training, and system configurations.

Operational Excellence

Lead the operating reviews (monthly/weekly) and simplify operations through lean thinking and mindset & by prioritizing well defined KPIs in a spirit of continuous improvement and problem solving mindsetManage inventory health, PSI projections, and demonstration efficiency.Own performance metrics and implement countermeasures when needed.Influence GTM and commercials metrics such as funnel, visibility, pacing, SFDC engagement and loss reportResponsible to translate demand through disciplined projections together with S&OP team;Responsible to maintain health inventory levels according to set targets and comply with LSI policies

Performance Metrics & Financial Targets

Achieve targets for market share, win rate, revenue growth, and revenue generation per socketInfluence GTM and commercial metrics (funnel, pacing, SFDC engagement).Deliver franchise metrics (Orders, sales, CM, WR, VISI, SHARE, CCR, OTRW, OD Volume, Upgrade)Align budget creation with intercom and ensure delivery of franchise metrics (orders, sales, CM, WR, etc.)

Lifecycle & Service Management

Develop lifecycle programs with service sales to drive franchise growth and installed base retention in partnership with Service Sales teamDrive Franchise growth with commercial, product teams and channel partners  w/ best in class IB retention (EOGS) in that process inc  Svc,C&A offeringPartner with service leadership in the LCT to achieve service targets (e.g., capture rate) and co-lead the effort to upsell and grow lifecycle revenue

Qualifications

Education & Experience

Bachelor’s degree in Engineering, Business Management, or a related field; Master’s degree preferred.Minimum 10+ years of progressive leadership experience in Business Management, Product Marketing/Development, or equivalent roles within the healthcare industry.At least 8 years of direct experience in the healthcare sector, with deep understanding of market dynamics and customer needs.Proven track record in sales, product management, and/or marketing—experience in high-tech capital equipment is a strong asset.Experience managing matrix organizations, multi-cultural teams, and multi-market businesses.

Leadership & Business Acumen

Demonstrated business management and resource allocation skills, including strategic planning and business plan development.Strong financial acumen and organizational planning capabilities.Proven ability to drive and execute rigorous operating mechanisms in alignment with GE standards.Deep knowledge and domain expertise in the field of Emergency, Operative and Critical care (ECO). Knowledge  of GE Healthcare’s product and service portfolio would be a plus.

Strategic Thinking & Execution

Ability to think on the spot, respond quickly to challenges, and resolve complex solution pain points.Skilled in project management, including the development and execution of complex, cross-functional plans.Comfortable navigating ambiguity, with strong strategic agility, risk assessment, and results orientation.

People Leadership & Influence

Exemplary people management, people and customers centered leadership, including strong team building, coaching, talent growth and sales enablement.Demonstrated ability to energize, develop, and influence individuals and teams at all levels.Experience working, communicating and partnering with  C-level executives in large healthcare organizations.Strong interpersonal skills, with creativity, curiosity, and the ability to build rapport and foster collaboration.

Communication & Relationship Building

Fluent in English; additional languages are a plus.High-level presentation and communication skills, with the ability to convey complex ideas to both technical and non-technical audiences.Advanced negotiation, influencing, and problem-solving capabilities.Proven ability to build and maintain strategic relationships with internal and external stakeholders.Strong commitment to compliance and ethical standards.

Other Requirements

Willingness and ability to travel within the assigned geographic region.Ability to operate effectively in a dynamic, multi-tasking environment with a customer-first mindset.

Additional Information

Relocation Assistance Provided: No