**Join Our General Maintenance Team!** Are you a proactive, skilled, and service-oriented individual ready to make a tangible impact on guest satisfaction and the smooth operation of a vibrant hotel? Our dedicated maintenance department at InterContinental Hotels Group (IHG) is seeking a **General Maintenance professional** to join our fantastic team! At IHG, we believe in **True Hospitality** – it's at the core of everything we do. We genuinely care about people, and that extends to our valued colleagues. This role offers an incredible opportunity for a **dynamic, career-oriented individual** to develop their skills, grow within our supportive environment, and contribute to a world-class guest experience. We're committed to your growth, providing ample room for professional development and self-improvement in a friendly, collaborative team setting. Your safety, and the safety of our guests and colleagues, is paramount. We uphold the highest safety standards and pay meticulous attention to detail to ensure a secure environment for everyone. **What You'll Bring to Our Team:** As a General Maintenance team member, you'll play a crucial role in ensuring our hotel always looks its best and operates flawlessly. Your responsibilities will include: · **Proactive Maintenance:** Expertly carrying out scheduled and preventive maintenance on various fixtures and equipment throughout our buildings. · **Support & Collaboration:** Lending your hands-on expertise to support various engineering department needs across the hotel. · **Exceptional Guest Service:** Responding swiftly and courteously to all guest requests and concerns regarding their rooms or public areas, ensuring their comfort and satisfaction. · **Safety First:** Diligently inspecting electrical cords and outlets for wear or damage, replacing cords as needed, and collaborating with professional electricians for any complex electrical issues to maintain the highest safety standards. · **Maintaining Excellence:** Performing preventive maintenance in guest rooms and public areas to uphold our high standards of quality and comfort. · **Teamwork & Efficiency:** Responding promptly and effectively to work requests and room inspection reports from other departments. · **Emergency Preparedness:** Being a calm and capable presence in emergency situations, such as fires or power failures, to ensure guest and colleague safety. · **Pride in Your Workspace:** Maintaining a clean, organized, and safe working environment at all times. **We're Looking For:** · **Technical Acumen:** Ability to interpret technical drawings and documentation for effective fault finding and troubleshooting. · **Collaborative Spirit & Initiative:** A natural ability to work both independently and as a valuable part of a cohesive team. · **Organizational Excellence:** A commitment to being clean, tidy, and well-organized in your work. · **Hotel Experience:** Previous experience in a similar hotel environment, with a strong understanding of refrigeration and HVAC systems. · **Clear Communication:** Fluent communication skills in English to effectively interact with guests and colleagues. · **Flexibility:** The ability to work evenings, nights, and weekends as our business demands, ensuring our guests always receive exceptional service. **Our IHG Values: True Hospitality in Action** At IHG, **True Hospitality** is our guiding principle. It's about genuine connections, making a positive difference, and consistently exceeding expectations. You'll embody our core service skills every day: · **True Attitude:** Approaching every interaction with care, a desire to make a positive impact, and a genuine connection with our guests. · **True Confidence:** Possessing the knowledge and skills to excel in your role, instilling trust and confidence in our guests, and providing them with reliable support throughout their stay. · **True Listening:** Actively focusing on what our guests are saying, picking up on unspoken cues, and truly understanding their wants and needs. · **True Responsiveness:** Providing guests with what they need promptly and with genuine care, ensuring their comfort and satisfaction. This role is about so much more than just maintenance; it's about **creating exceptional experiences, doing the right thing, and truly understanding people.** If you're ready to contribute your skills to a team that values your growth and impact, we encourage you to apply! Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.