Summary:

Administer general liability and automobile claims under the Company’s self-insured retention. Coordinate with Surveillance, Security, Corporate Investigations, Compliance Investigations and Legal departments. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges.

 

 

Essential Functions and Responsibilities:

Work closely with companies and departments regarding guest claims and liability matters Review and assess Security Incident reports and related Surveillance reports Interact with guests and/or legal counsel resulting in claim adjudication and guest resolution Maintain the highest level of confidentiality and professionalism; answer non-routine correspondence and assemble confidential and sensitive information Interact with all operational and support departmental staff as well as outside agencies and vendors, in a courteous, appropriate manner Review, analyze, coordinate and report on programs, projects, and plans for improvement or recommendations Policy review and development Establish standards of service within assigned department(s) and ensure achievement Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards Provide support and respond to requests of the Corporate Director of Risk Management and Legal department as needed