GCIB Onboarding Client Outreach Specialist (up to AVP) London, United Kingdom **Job Description:** London - UK Location: EMEA **Job Title:** GCIB Onboarding Client Outreach Specialist (up to AVP) **Corporate Title:** Up to AVP **Location:** London **Company Overview:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Location Overview:** Our London office is based just a stone’s throw from the magnificent St. Paul’s Cathedral on bustling King Edward Street. Here you’ll find modern workspaces and a state-of-the-art auditorium space. In addition, we’re proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus which have been created with the planet in mind. Make sure to take time for yourself and head up to our rooftop terrace and take in the spectacular views across London. Finally, your physical wellness is well-catered for with our onsite gym facilities and medical centre. **The Team:** The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) onboarding requirements, periodic refreshes and remediations. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams. The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner. In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes and identify opportunities that enhance the client experience. **Role Description:** The GCIBOnboarding Client Outreach Specialistteams serve as the Front Line Unit engaging with clients across business sectors and regions to meet KYC requirements for KYC Onboarding in a timely manner in order to meet new business deadlines. **Responsibilities:** + Work with Bankers, Ops and relevant parties to determine requirements for a given client’s onboarding + Outreach to clients requesting and collecting KYC documentation + Serve as the key point of contact for Clients as well as Bankers, Operations, Risk and other internal functions + Assist in tracking all KYC Onboarding related populations in partnership with coverage team + For urgent Onboards help to swiftly remove road blocks and guide cases until their completion to ensure we meet signing deadlines + Ensure respective KYC client portfolios are covered across business and regions and adhere to internal governance routines within the FLU and those governed by support partners + Monitor and understand the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impacts Gather client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank’s processes + Understand and adopt process recommendations and procedural updates derived from changes to policy, technology adoption, process enhancements and remediation of control weaknesses / gaps + Raise process issues and improvements that collectively help our clients Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, cross regional teams and other groups as needed + Ensure timely collection of client required documentation, including follow up where needed + Ensure voice of the client is heard while adhering to policies, laws, rules and regulations + Ensure performance metrics are met and any exceptions are resolved within required timeframes Master customer due diligence (CDD) requirements and guide clients as needed to comply + Support the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply + Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities + Embrace a collaborative and output oriented culture **What we are looking for:** + Bachelor's degree or equivalent experience + Several years experience in a client facing role within the financial services or a related industry + Preferred: Certified Anti-Money Laundering Specialist (“CAMS”) + Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions + Must demonstrate a good client focus + Excellent interpersonal skills for motivation, collaboration and encouragement Professional Demeanor: Demonstrating patience, composure, and positive attitude. + Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems. Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness. + Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision. + Good organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail + Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word **Skills that will help:** + European languages desirable: French, Spanish, Italian, German **Benefits of working at Bank of America:** **UK** + Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner + Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons + 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum + The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc. + Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services. + Access to an Employee Assistance Program for confidential support and help for everyday matters + Ability to donate to charities of your choice directly through payroll and the bank will match your contribution + Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions. + Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community. **Bank of America:** Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.