airtel    Job Description 

                                      (Deliverables,  Decision level, Demonstrate & Dimensions)                                                     

Job Title:  Collection Manager  Job Level: Assistant Manager Function:  Customer Experience Location : Airtel Centre Reporting to : Gurpreet Singh Malhotra Date : Immediate Purpose of the Job The job involves ensuring smooth settlement of invoices for ILD/SMS services provided and availed by Bharti Airtel. The person is responsible for timely collections as well as payments in order to achieve lower costs and high customer satisfaction. Deliverables (Maximum 5-6 key responsibilities) To settle accurately and on time payouts towards ILD/SMS IUC bills, without incurring additional cost on account of disputes  Provide necessary information to operator in support of the dispute. Raise, follow up and close the variation in the invoices raised by the operator. To minimize settlement variances and ensure zero bad debts for ILD/SMS Bills Ensure minimum variations between the company’s and the customers by implementing the solution after doing root cause analysis. Ensure timely dispatch of accurate bills to customers. Co-ordinate with different departments in the company to resolve the issues that the customers raise. DOT and Tax Compliances.

 

 

 

Major Challenges :

Ensure zero bad debts Timely dispute handling and resolution thereof as well payment.

 

 

 

 

Decision level Prime: Final Decision Making authority, accountable to the Management

 

1)

 

2)

 

 

Shared: Decisions reached jointly with peers on a collective basis

 

1)

 

2)

Contributory:  Makes a major contribution to a decision or policy judgment reached by others1)

 

2)

Demostrate (Key competencies) Teamwork and collaboration Results orientation Analytical and problems Solving Networking and inter-personal skills

 

Educational Level 

Must have:

Bachelor Degree of Commerce/Masters/MBA.

Working Experience

Must have: 

 5 years of work experience.

 

Dimensions 

Impact of position on :

i) Revenue          100 Crores annually

 

ii) Budget           

Impact on customers :

 

 

                                                                                                                                                  External

No. of Subordinates :

 

i) Direct     NIL

 

 

 

Approvals