Key Deliverables • Ensure operational execution of Collection & Retention strategy to reduce churn and Bad debt  • Ensure timely dispatch and acceptance of bills to customers and collection efficiency -90% within 0-60 bucket /  99% collection within 0-90 days  

• Provide/Receive necessary information to/from customer in support of the dispute. Raise, follow up and close the dispute raised by the Customer as per the agreed terms of agreement and internal SLAs.

• To minimize rejection of invoices and ensure zero bad debts/ timely update the customer PO/requirement in Airtel billing engine.

• Co-ordinate with different departments in the company to resolve the issues that the customers raise.

• Compliance and adherence to company policy

 Skills Required • Strong Analytical skills  • Very high Excel and financial modeling skills • High process orientation  • Good communication skills  • Result - Orientation  • High negotiation skills
  Educational Qualifications • Full Time graduate, preferably MBA/ PGDM
  Work Experience •8-10 years of Collections Experience    Preferably Telecom