Company Description

We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

As a valued team member, you'll receive the following benefits:

Competitive hourly rateTips: Receive a share of uncapped tipsPremium Pay Night Allowance: An additional £1 per hour after midnightFree car parkingPaid breaksHoliday Entitlement: 28 days of holiday to relax and rechargeNest Pension Scheme: We contribute 3% to your pension.Life Insurance: Coverage provided for peace of mindLong Service Awards: Celebrate your career milestones with usOnline learning: Access supplementary online courses to enhance your skillsUniform: We provide a free team uniformRetail Discount Scheme: Enjoy discounts and offers at selected retailersEmployee Assistance Programme: Access to support and resources whenever you need themFood and Soft Drinks Discount: Enjoy 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues

Job Description

As a Gaming Supervisor you’ll dive headfirst into the hustle and bustle of the gaming world. Your main goal being to excite and entertain all of our customers!  

You’ll play a pivotal role in the success of any gaming operation, your primary responsibility will be to lead, support, and manage the gaming team to ensure that customers receive an unparalleled experience. This involves not only optimizing operational efficiency but also guaranteeing an adequate supply of gaming products at all times. By fostering a positive, dynamic work environment, you’ll motivate your team to perform at their best, ensuring smooth operations and high levels of customer satisfaction. Your leadership directly impacts the overall gaming experience, making it enjoyable and seamless for all. 

You’ll serve as the gatekeeper of regulatory compliance, a vital aspect of the gaming sector, guaranteeing that all activities comply with legal standards and ethical principles. Additionally, you’ll manage the accurate upkeep of departmental records and documentation, crucial for smooth operations and compliance with regulations. 

Ultimately, you’ll be the foundation of the gaming floor, creating an environment built on excitement, fun, fairness, and integrity. 

QualificationsExperience in operating and inspecting Casino games Excellent customer service skills and the ability to deal with a range of demands and pressures. Hold a current PFL issued by the Gambling Commission