Job Summary

Job Description

What is the Opportunity

Reporting to the Manager – International Business Centre, this role responsible for very high value transactions/clients both on Foreign Currency accounts and Foreign Exchange transactions.

This will be the final authority on processing related matters, providing professional, attentive and accurate service to Foreign Exchange clients by using extensive knowledge of foreign currency account request and services. Fulfills complex transactions assuming ownership and personal accountability. Meets the immediate needs of the client by providing solutions and resolving issues. Listens to client’s needs and takes accountability to accurately complete transactions and delivers a superior client experience with every transaction. The competence with which the incumbent’s duties are carried out has a major impact on the reputation risk of the RBC globally.  Failure to perform in an efficient and competent manner can not only jeopardize the Bank’s reputation but can also result in significant penalties from Office of Superintendent of Financial Institution and OFAC.

The incumbent will seek to ensure that due diligence for compliance related matters is adhered to and will be responsible for the end-to-end transactions for clients.  Contributes to individual objectives by identifying and offering appropriate responses with a continuous focus on client transactions.

What will you do?

Assists clients with client transaction fulfillment for FCA and FXResponds to client inquiries regarding bank products and services via phone or email; obtains and analyzes the validity of a customer's requests/complaints.Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.

What do you need to succeed?

Excellent knowledge of foreign exchange, Wire payment processes.Very Good knowledge of RIBS,RFX, RFT.Good knowledge of related productsDemonstrated analytical and problem-solving skills.Good organizational and interpersonal skills, tact, and diplomacyEffective written and oral communication skillsComputer literacy – i.e. Knowledge of PC’s and Microsoft – related softwareAbility to embrace organizational change at an individual and team level

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensationLeaders who support your development through coaching and managing opportunitiesWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging workFlexible work/life balance options

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-20

Application Deadline:

2025-06-25

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.