Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Take directions from the Funeral Services Director to provide excellent service to grieving families on the day of the funeral service; assist with funeral services, assist escort processions to gravesites, assist during visitation hours, assist at Reception Center, drive Company vehicles, and assist with the general public and client families in a professional, courteous, and compassionate manner. Direct graveside services and mortuary chapel services as needed. Help the family to establish positive memories by helping to ensure a compassionate and caring funeral service. **Essential Job Functions:** Must be able to perform the essential functions of the job with or without reasonable accommodations. + Assist with visitations & funeral services preparations + Drive company vehicles, transport flowers to graveside services, and transport decedents for services and to the care center. + Use knowledge of cemetery lawns and gravesite locations to assist customers. + At all times, set the example in presenting warmth, compassion, empathy, good manners, and diplomacy to grieving family members and guests. + Use knowledge of various religions and cultural funeral ceremony customs to provide outstanding service to every family. + Abide by the Company dress code and any department requests regarding work attire. + Actively participate in staff meetings. + Answer telephones using proper etiquette, and obtain first call and service information from families. + Maintain a positive working relationship with Company employees. + Handle customer changes with willingness, friendliness, and a “can-do” attitude; accommodate customer needs with flexibility to ensure a high level of positive customer service. + Must be able to multi-task, set priorities, and organize work. + Must complete all assignments and responsibilities as directed, and in a timely manner. + Adhere to Company policies, procedures, rules, and controls. + Adhere to safety rules and regulations, and report unsafe practices to management. + Act on customer complaints to provide satisfactory resolution. + Understand and achieve annual SMART goals. + Participate in training and skill development opportunities to improve competency and customer service. + May be asked to perform special tasks and assist other departments with various tasks when necessary. + Report to work on time and maintain standard attendance in accordance with company policy. **Experience and Education:** + Previous customer service experience, funeral service experience preferred + High School Diploma or GED **Special Skills** + Ability to lift a minimum of 75 lbs. + CA Drivers’ License and good driving record + Ability to read maps and follow directions + Safely drive Company vehicles + Excellent interpersonal relations skills + Detail mindedness + Problem solving skills + Self-motivated and flexible + Warmth, compassion, empathy + Diplomacy under pressure + Ability to multi-task, prioritize tasks, and differentiate level of importance + High level of communication and listening skill + Cultural sensitivity to the diverse community that Rose Hills serves + Ability to work positively with other people + Ability to accept instructions from co-workers + Basic PC skill with MSWord and Outlook + HBV vaccination + Bilingual Chinese required **Variable schedule: must be able to work evenings, weekends in addition to daytime hours** **Compensation:** $20.00/hr - $23.00/hr Exact compensation may vary based on skills, experience, and location. **Benefits (dependent upon eligibility):** Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program **_Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status._** **_SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities._** **_As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer._** Postal Code: 90601 Category (Portal Searching): Operations Job Location: US-CA - Whittier Job Profile ID: R00150 Time Type: Full time Location Name: Rose Hills Company