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Provides customer service in all areas of helping client families following the loss of a loved one. Provides exemplary personalized and professional service. Learns how a Funeral Director implements choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Interacts with the family to fulfill death care needs. Ensures customer needs are addressed.

JOB RESPONSIBILITIES 

           

Learns to arrange and conduct funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and ProceduresAdheres to all Company and Regulatory requirementsCares for the deceased in a respectful manner while performing a variety of tasks which may include:Removals and transfersLifting of deceased human remainsDressing and casketingCoordinating and assisting with funeral service and visitationDelivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client familiesSetting of chairs and the removal, proper care and storage of these itemsRemovals and transfersAssists with funeral services by:Coordinating the parking of carsUsheringDriving funeral vehiclesAssisting at chapel and church servicesAssisting at the cemeteryDelivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client familiesSetting up chairs and the removing, properly caring for and storing of these itemsParticipating at special functionsProvides aftercare in absence of Family Service Counselor. Aftercare includes delivery of:DocumentationStationeryInformation on insurance, health benefits and pension,Pre-arrangements for next of kinCompletes and accurately prepares of all documents related to services, cremations, maintenance, and any other type of data entryAssists with general office duties such as preparing reports as neededAssists with the maintenance of vehicles, the facility and property; receive caskets and other funeral home supplies as well as place into inventory and carrying out any other responsibilities that may be reasonably delegated by management Answering phones, preparing reports as necessary and participating in staff meetingsPerforms other duties as assigned

MINIMUM Requirements

Education

High School diploma or general equivalency degree (or diploma)Currently enrolled in a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science

Experience

Typically requires 6 months of previous work experience in a customer service role

Knowledge, Skills and Abilities

Good driving record and valid driver’s licensePrevious customer service and/or sales experience would be a definite assetKnowledge of computers and some software would be an asset, or willingness to learnAbove average communication skillsHigh level of compassion and integrityProblem solving skillsAbility to multi task and set prioritiesDetail orientedProfessional and team player

Work CONDITIONS

Work EnvironmentWork indoors and outdoors during all seasons and weather conditionsLimited amount of local and/or multiple location traveling requiredProfessional Dress is required when in contact with families Work PosturesFrequent, continuous periods of time standing, up 6 hours per daySitting continuously for many hours per day, up to 6 hours per dayClimbing stairs to access buildings frequentlyPhysical DemandsPhysical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usageWork HoursWorking beyond “standard” hours as the need arisesTravel up to 25%

Compensation:

$17.25/hr.

Benefits:

Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Postal Code: 96819

Category (Portal Searching): Operations

Job Location: US-HI - Honolulu