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Services client families during funerals, visitations, and interment. Assists in the implementation of choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Provides exemplary customer service in all areas of helping client families following the loss of a loved one. Ensures customer needs are met directly or through appropriately licensed individuals.

JOB RESPONSIBILITIES Arranges, conducts, and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized, and caring manner consistent with Company Policies and ProceduresConfirms authorization to proceed with the service arrangementsEnsures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/servicesAssists with funeral services by: coordinating the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services, and the cemetery; delivering flowers, caskets, urns, photos, and other personal keepsakes or mementos of client families, and setting up and removing chairsIn the absence of a Family Service Counselor, provides aftercare including delivery of: documentation; stationery; information on insurance, health benefits, and pension, and pre-arrangements for next of kinEnsures potential pre-need referrals are shared with Family Service CounselorsEnsures adherence to all applicable professional, municipal, state/provincial, and federal licensing authorities, rules, and regulationsPrepares and accurately completes documents and online entries related to services, cremations, and maintenanceAssists with general office duties, including answering phones and preparing reports as necessaryAssist with the maintenance of vehicles, the facility, and propertyReceives caskets and other funeral home supplies as well and places them into inventoryEnsures refreshments are available (where allowed by law)

MINIMUM REQUIREMENTS

Education

High School diploma or equivalent

Experience

Minimum of 3 years related experience as a Funeral Assistant

Licenses

Current state/province-issued driver’s license with an acceptable driving record

Knowledge, Skills, and Abilities

Basic knowledge of religious and fraternal organizations' customsKnowledge of computers and some software, including MS Office Suite requiredHigh level of compassion and integrityGood communication skillsProblem-solving skillsAbility to multitask and set prioritiesDetail oriented

Postal Code: 00909

Category (Portal Searching): Operations

Job Location: US-PR - Santurce