Job Description

We’re in search for a Senior Salesforce Functional Lead to help us break new technology ground.  You’ll be joining a diverse and inclusive agile lab delivering solutions on Salesforce’s Financial Services Cloud.  We’re pulling all the stops and employing the latest in technology and scaled agile practices to help bring to life the CRM Advisor Platform as part of our goal to become a digitally enabled relationship bank. So if you’re a curious problem solver with your fair share of Salesforce implementation war stories, give us a shout and we can tell you more about the journey. We are taking a giant leap towards our goal of becoming a digitally enabled relationship bank.

What will you do?

As a Salesforce Functional Lead, you will act as a critical bridge between business stakeholders and technical delivery teams. This role requires a strategic thinker with deep Salesforce expertise, strong business acumen and leadership capabilities to drive the successful delivery of a scalable, high-impact Salesforce solution

Business Engagement and Requirements Refinement

Collaborate closely with business stakeholders across Retail, Commercial, Advice Centre, Ops, Risk and Compliance, Private Banking and across other cross functions to understand business process, user journey and refine requirements

Lead discovery sessions, workshops and walkthroughs to translate business needs into clearly defined functional requirements in Epics

Challenge assumptions and identify opportunities for process optimization and automation using Salesforce capabilities

Ensure Alignment between business objectives and proposed Salesforce solutions

Strategic Solutioning within a Regulated Environment

Leverage Salesforce Financial Services cloud industry best practices to design strategic solutions that meet business goals

Assess dependencies  across legacy back end systems and data warehouses to ensure seamless integration

Propose scalable, reusable solutions that align with enterprise architecture, compliance and data governance

Delivery Execution Oversight

Guide functional designers within the team to convert refined requirements and solution specifications into actionable user stories for the squad developers, ensuring a clear path for development, configuration and integration

Collaborate with Product Owners and technical leads to manage backlog and prioritize features based on business impact

Define KPI's, success metrics and acceptance criteria tied to the business value

Continuous Improvement and Stakeholder Enablement

Drive continuous improvement by identifying opportunities to optimize business processes (reduce manual handoffs, introducing automations wherever possible)

Work with Product Owner to advice change management and training content to ensure successful adoption

                     

What do you need to succeed?

Relevant college, university, or post-graduate degree in Engineering or related education

5+ years of experience working as a Functional Lead in Salesforce and 3+ years experience financial industry

Proven experience delivering Salesforce solutions at scale in a highly regulated, enterprise scale environments

Strong experience with Salesforce Financial Services cloud and integration with core banking systems and data lakes

Ability to lead conversations with cross functional teams and engage effectively with executives, senior leaders and technical teams

Familiarity with Agile delivery, Jira, confluence and DevOps pipelines in enterprise settings

Nice-to-have: 

Deep understanding of banking workflows, customer and product lifecycle and financial compliance

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Flexible work/life balance options

Job Skills

Agile Methodology, Business Appraisals, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Customer Relationship Management (CRM), Group Problem Solving, Interpersonal Relationship Management, Requirements Analysis, Resource Management, Salesforce Financial Services Cloud, Salesforce Solutions, Team Management

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-09-10

Application Deadline:

2025-10-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.