Overview Are you a Functional Area Expert II who would like to have a positive impact for millions of people? If so, we may have an opportunity for you! TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more! Responsibilities + We're looking for an experienced Senior ServiceNow Requirements Program Analyst who will support ServiceNow development from Demand to delivery. + The analyst will assemble all relevant stakeholders and develop a thorough understanding of the customer's requirements. + The analyst will leverage detailed knowledge of ServiceNow to translate business needs into technical requirements. + This resource will build trusting relationships with stakeholders and guide them refining their requirements. + Will also conduct demonstrations to stakeholders and will work with knowledge management members to draft and publish knowledge documents prior to solution delivery. + The analyst will work closely with developers to ensure solutions are technically feasible. + Will lead test plan development and execution including user acceptance testing to ensure the implementation meets client's requirements. Qualifications + Demonstrated Requirements Analyst experience. + Experience elaborating business requirements into detailed user stories in the ServiceNow Agile module or similar platform. + Excellent verbal and written communication skills. + Experience working with the ServiceNow platform, with focus in the Service Catalog module. + Experience using Agile/Scrum methodologies. + Experience with client presentation development and demonstration. + Experience producing professional documentation. + Experience in the System Development Life Cycle (SDLC) process including requirements analysis, system design, and user acceptance. + Experience designing and implementing process workflows. + Experience leading a diverse group in process re-engineering. + Experience applying human centered design concepts. + Experience in user experience (UX) and customer experience (CX) design. + Customer Relationship Management experience. Education: + Bachelor's Degree in Engineering, or related scientific or technical discipline or equivalent PLUS 10 Years of experience. + Eight (8) years of additional relevant experience may be substituted for education. Clearance: + The ability to pass a Tier 4/HIGH Background Investigation. Location: + Monday - Friday (8:00 AM - 4:30 PM EST) + Remote, USA Pay Range: + The pay for this position ranges from $72,730 to $84,500. + The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. + Also, certain positions are eligible for additional forms of compensation, such as bonuses. + TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/