I. Job Summary
This experienced position is responsible for the configuration and support of software application systems within the Finance Organization. As part of the Finance Technology team, This candidate will administer, analyze, configure and/or support production operations for Oracle ERP Cloud (Primary: Accounts Receivable (AR), Cash Management (CM), Collections: Secondary: General Ledger (GL), Accounts Payable (AP) modules) and integrations with numerous boundary systems. This new hire will need to challenge existing solutions and provide technical input for Digital/vendor support. 

II. Essential Duties and Responsibilities
 

Reviews open cases/issues and troubleshoots or assigns to other tech team members for resolution. Coordinates with vendor regarding required support by opening tickets, escalating and following up as required. Support Oracle Cloud Accounts Receivable (AR), Cash Management (CM), Collections Modules. Configure and Maintain components such as customers, receipts, lockbox processing, remittance, and aging/reporting. Continuously develops advanced knowledge of assigned application(s) utilizing vendor websites, user groups and training to effectively utilize system capabilities. Consults on requested configuration changes, partnering with the team to determine best options for design decisions based on documented requirements, current configuration, and downstream impacts. Documents final specs and configures application.  Support Financial systems including custom integrations (e.g., real-time, middleware, inbound and outbound) and develop or update existing BI/OTBI Reports in Oracle Cloud ERP Analyzes impact of configuration from foundational structures to extensions to downstream systems and integrations Collaborate and work closely with the offshore technical and middleware teams and mentors other team members. Ensures data integrity and governance by supporting large/complex data imports and extracts and validating accuracy through reporting and queries. Supports the development and maintenance of integrations/file transfers. Provides analysis and consultation on the implementation of new software application products or new modules in existing applications. Provides advanced technical support for integrations, reports, extensions, and large data imports/extractions. Plans for and supports migrations, releases, upgrades and/or patches - mitigating risk/downstream impacts. Engages Digital and vendor for support as necessary. Executes unit, integration, and acceptance testing. May support functional team with required screen shots and system steps for testing and change management.  Collaborate with HCM support team to manage ERP Oracle Cloud releases. Act as subject matter experts and as Finance functional owners for the system. Keep up to date on application functionality, training, and releases. Assist (after initial Tier 0/1 attempt) in resolving User “How To” questions and help to create relevant job aids/learning/communications. Identify business requirements and map them to the system functionality. Support the standardization of Finance policies, practices and processes creating a shared vision across SMEs. Database queries/extracts using calculations, formulas, and complex commands. Extensive experience evaluating requirements and specs for development, testing and deployment. Hands on configuration of application(s), evaluating impact and supporting releases, patches, upgrades, and enhancements.

III. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Education: Bachelor’s Degree (accredited) or High School Diploma (or GED accredited) and 5 years of relevant work experience required.  Experience: 5 years of previous experience (in addition to education requirement) required and 3 years of previous experience with Oracle Cloud ERP, OneStream, Blackline, Concur, Coupa, Kyriba, and OneSource preferred.

B. Other Knowledge, Skills or Abilities Required

Operations/business/financial knowledge: Strong understanding of WM’s operations and service capabilities, or an ability to become a quick study, that translates this knowledge into practical and impactful features that add value to our customers without contributing to inefficiency for the business. Hands on configuration of application(s), evaluating impact and supporting releases, patches, upgrades and enhancements. Experience with queries/extracts and reports and supporting integrations. Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable, and courteous service to customers. Ability to effectively present information. Finance Technology support experience: Track record of administrative, upgrading and enhancing financial solutions. Collaboration: Ability to partner with stakeholders (e.g., Digital, Finance, People, Area) and other functions for the success of the Company and project focusing on the greater good of the Company, its employees, and customers. Communication: Strong oral and written communication skills, with a proven ability to synthesize and tailor complex material into simple and easily digestible content by experts and non-experts alike, including Corporate and Area stakeholders, and potentially the Senior Leadership Team. The successful candidate will have a track record of proactively speaking up and constructive dissent, where a contrarian opinion is held. Dispute resolution: Ability to combine all qualities above to resolve most day-to-day disputes independently and without more senior executive support. Will need to leverage strong problem solving and troubleshooting skills with the ability to exercise. Fact and data-driven approach: Track record of relying on facts and data to drive action, as opposed to over-relying on instinct, gut feel, experience or opinion. The successful candidate will have a track record of frequently using data, absent of sampling bias, to overcome confirmation bias thereby ensuring the right decision is ultimately made even where counter intuitive. Must be authorized to work in the US. 

Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

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