**At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.** We are currently looking for a **Functional Analyst** to join our growing team and work in a Cloud technology related project. **What you´ll do** As a Functional Analyst, you will play a key role in the routing and helping to solve technical issues with different teams and stakeholders. **What do we value?** People with initiative and responsibility, who have strong technical skills, good diction and excellent treatment with the client. We will also value detail oriented people. **Key Responsibilities:** + Manage Routing Bugs and Feature Requests. This goes beyond just triaging them --the Routing Business Analyst should be able to understand how to investigate whether something is a Bug or working as intended, and clearly explain back to stakeholders why. + Be able to scope out requirements for the changes that should be made, and implement the required updates. This implies: + Understanding clearly how the feature currently works. + Conduct precise research and Test out different scenarios if the situation calls for it. + If necessary, make changes in the App Configuration files, and publish them. + Follow-up on the release approval process. + Communicate accurately the diagnostic, status and next action items to the different stakeholders. + Keep the Routing-related Documentation updated. This will also imply writing new documents and articles for new Routing Apps. + Assist with UAT cases execution when required. **Necessary skills and experience required:** · Experience in working with Routing and Assignment processes, and Workforce Management tools. · Functional and Technical background. · 5+ years of Business/Features Analysis and Development experience, including understanding Processes and gathering Requirements Analysis and Bug-fixing / Configuration adjustments. · 2+ years of work experience in Program/Project Management, coordinating Implementations of Processes, Workflows and Tools within a Technical Organization or Enterprise Support Team. · 2+ years of experience in Support, or any Customer facing Operations. · English proficiency: Upper intermediate and above. **Why Cognizant?** · _A career_ in one of the largest and fastest growing IT services providers worldwide. · _Ongoing support_ and funding with training and development plans. · Opportunity to work for _leading global companies_ . · Our _work environment is diverse_ , collaborative and inclusive. We create conditions for everyone to thrive. · A highly _competitive salary_ and _great benefits_ , such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process. **Location:** Buenos Aires, Argentina. **Shift:** Full time. **Are you ready?** **Join our team!** Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.