Job Location: Hershey, PA 

Hourly Pay Rate: $23 or more based on experience 

Minimum Age: 18 years of age or older 

Availability: Rotating 40-hour schedule that includes daytime, evenings, weekends, and holidays

 

Hershey’s Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats, and gifts. Part of what makes our guests’ experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities. 

 

This is a Full-Time hourly position located in Hershey, Pennsylvania. The company will not provide relocation assistance. 

 

A Senior Assistant Supervisor is responsible for overseeing the daily operations of the Hershey’s Chocolate World kitchens. They ensure that the kitchen runs smoothly, maintain food quality, and adhere to safety standards while keeping The Hershey Company guest service standards and brand affinity in mind. 

 

The Full-Time Senior Assistant Supervisor of Food Service Production is responsible for maximizing production and supervising the day to day operations of Hershey’s Chocolate World (HCW) Hershey’s Kitchens area (to include but not limited to: Kitchen and Bakery). The incumbent must be keenly aware of the balance required to support superior customer service and Hershey’s Kitchens and food service production and operations. Responsibilities include direct PT Flex-Force employee supervision, zoning, coaching, training, tracking attendance/tardiness, and support performance appraisals. Responsibilities also include making some operational decisions and food display adjustments. The Full-Time Senior Assistant Supervisor of Food Service Production is responsible for maintaining bakery and food operations to standards set by Global Hershey’s Food Service Team and food safety and sanitation in all areas. The incumbent participates in weekly Hershey’s Food Service staff meetings and provides insight on consumer feedback. 

 

Major Duties/Responsibilities: 

Employee Coaching and Supervision (60%) 

Through observation and demonstration, effectively coach all part-time flex force food service team members to maximize guest engagement 

Communicate to all employees ensuring they are knowledgeable about food initiatives, promotions, marketing initiatives, and complex special events that impact the team 

Facilitate employee training including appropriate coaching and counseling where needed and guest service training to ensure employees can provide the best possible service 

Conduct pre-shift meetings, check-in employees at start of shift, ensure all are in proper uniform, and ensure breaks are taken in accordance with policy guidelines 

Facilitate employee rewards and recognition programs by taking the leadership role and demonstrating best practices 

Participate in Part-Time Flex Force annual performance feedback process  

Facilitate attendance disciplinary process 

 

Operations (20%) 

Manage inventory to ensure all necessary ingredients are stocked and order supplies as needed 

Perform quality checks on food leaving the kitchen to ensure it meets guest expectations and department standards 

Collaborate with leadership to develop and maintain the restaurant menu 

Ensure compliance with health and safety regulations, maintaining a clean and safe kitchen environment 

Support tracking finances, including food costs and labor, to identify areas of potential waste 

Interact with customers to address any concerns or special requests 

Ensure efficient day-to-day operations of the Food Hall and Bakery Strive for sales excellence and results 

Support Food Hall and Bakery locations as needed  

Support part-time labor planning for business needs 

 

Leader Duties (10%) 

Responsible for continuously walking the floor to deliver a high-level of consumer engagement and meet sales goals while maintaining and elevating The Hershey Company brand reputation 

Responsible for ensuring adequate staffing to meet the needs of the business which includes adjusting schedules to ensure appropriate coverage within budget 

Responsible for crowd control and queuing at food and bakery locations  

 

Minimum knowledge, skills, and abilities required to successfully perform major duties/responsibilities: 

Strong background in culinary arts and kitchen management 

Ability to lead and motivate a team in a fast-paced environment 

Excellent organizational skills to manage multiple tasks and priorities 

Precision in managing inventory and ensuring food quality 

Strong communication skills to interact with staff and customers 

Ability to quickly address and resolve issues that arise in the kitchens 

Must maintain a neat appearance and meet uniform standards  

Must be able to walk and stand for 8 hours 

Must be able to sit for 2 hours 

Must be able to push, pull, carry, and lift 25-50 pounds  

Requires repetitive motion of the hands, wrists, and forearms. Requires bending, stooping, lifting, and twisting. 

Must have basic math skills to add and subtract inventory 

Must be able to operate a cash register 

Must have basic Microsoft Office computer skills 

Must have leadership skills in teamwork, employee motivation, coaching, and time management  

Must have supervisory skills 

Excellent verbal and written communication and customer service skills 

Ability to interact with all levels of people and be able to effectively collaborate  

Ability to meet tight deadlines and have good follow-through 

 Ability to work under pressure and have problem-solving skills  

Ability to remain calm and handle crisis situations with urgency 

 

Minimum Education and Experience Requirements: 

Education:  

High school diploma or GED equivalent is required 

Degree or certification in culinary arts, restaurant management, or a related field is preferred. 

Experience:  

2 years of supervisory experience in customer service and operations management preferably in retail, restaurants, hospitality or equivalent is required 

Bar service experience is strongly preferred but not required  

Scheduling experience is preferred but not required 

Previous experience as a Kitchen Manager, Restaurant Manager, Head Chef, or experience in a kitchen leadership position is preferred. 

 

This description covers the most significant duties performed, but you may be responsible for other minor-related work assignments.