**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! **Why you'll love this job** Ramp Service Lead work will be the same as that of a Ramp Service Agent (RSA) **.** In addi­tion, as work­ing members of the group, they will be required to lead and direct the work of other employees and be responsible for the overall performance within their work area and required to lead and direct the work of others which includes but is not limited to the functions mentioned below. **What you'll do** _As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._ + Providing verbal coaching to employees related to their performance + Providing verbal and/or written input to management, related to employee performance. + Preparing and issuing performance appraisals. + Temporarily resolving extreme personnel emergencies when management is not present or available, to include sending employees home for the remainder of their shift pending management investigation and action. + Performing the functions of Ground Security Coordinator, Complaint Resolutions Officer or other applicable federal, provincial, local or airport required responsibilities. + Reasonable and customary administrative duties. + Instructing and training employees covered by this agreement and other employee groups where so directed. + Resolution of customer complaints and performing any other airport work where so directed. + This job is considered a safety sensitive position. **All you'll need for success** + Minimum Age: 17 + Must possess the legal right to work in Canada + High school diploma or GED equivalent + Valid provincial driver’s license + One (1) year of relevant experience + Must be able to lift bags weighing 32 kg’s and heavier on occasion + Demonstrated ability to communicate effectively both orally and in writing + Flexible to work additional hours, on short notice, when operationally necessary + Must be willing to work in inclement weather and noisy environment **What you'll get** Feel free to take advantage of all that American Airlines has to offer: + Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. + Health Benefits: On day one, you’ll have access to your health benefits to help you stay well. + Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more **Feel free to be yourself at American** From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American. EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.