**Join UPMC Shadyside’s Oncology Team!** UPMC Shadyside is hiring a Full-Time Patient & Family Concierge to join their team in the Stem Cell Transplant unit 6 West! Shift/Schedule: Three 12-hour shifts per week (6:30 AM – 7:00 PM), with alternating weekdays and every other weekend (Saturday and Sunday) required. **About UPMC Shadyside 6 West:** 6 West is an oncology unit specializing in stem cell transplants, car-t cell infusions, and cutting-edge research. It is a fast-paced unit that is moving cancer care forward. Patient diagnoses include a robust oncology population specializing in hematological cancers. Provide compassionate, personalized support to patients, families, and visitors. Duties include coordinating patient/visitor destinations, assisting with environmental and dietary services, transporting patients and equipment, managing supplies, and performing administrative tasks. Key Responsibilities: + Destination Coordination: Greet and assist patients and visitors with directions, escorting, parking validation, scooter issuance, and patient belongings tracking while maintaining confidentiality. + Environmental Services: Clean and organize patient rooms, common areas, and equipment; replenish supplies; make beds and report maintenance issues. + Dietary Services: Assemble and deliver meals per dietary orders, maintain food safety, and follow sanitation guidelines. + Transportation: Safely transport patients, equipment, and specimens between units; disinfect transport equipment; maintain accurate records. + Supply & Equipment Management: Order, stock, and deliver supplies and equipment; monitor expiration dates and refrigerator temperatures; inventory medical devices. + Administrative Support: Coordinate tests and transports, manage patient charts and documentation, answer phones, update bedboards, order supplies, and complete audits. + General Duties: Respond to call lights, interact with patients, promote mobility, maintain resource materials, and adhere to infection control and safety protocols. Exhibit UPMC values and experience behaviors (AIDET, The Promise, 10-5 Rule, Own Your Zone) in all duties. Perform additional tasks as assigned. + Genuine desire, drive, and compassion to consistently deliver exceptional patient and family experiences + High school diploma or GED; OR one year of relevant work experience in lieu of diploma + Minimum 6 months’ experience as a Patient & Family Concierge or equivalent role + Proven competency in all Patient & Family Concierge responsibilities + Internal promotions depend on business unit assessment of performance + Completion of at least one annual contribution such as hospital/department committee participation, project involvement, peer interviewing, or onboarding/precepting of other Experience Concierges + Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: + Act 34 clearance UPMC is an Equal Opportunity Employer/Disability/Veteran