Job Summary

Job Description

What is the opportunity?

We are looking for a smart and talented developer with a passion for building intelligent, conversational systems and full-stack expertise to bring those systems to life across web and mobile platforms. You will be developing and creating innovative technology solutions powering growth and improving client experience. We value positive attitude, willingness to learn, open communication, teamwork, and commitment to clean, secure and well-tested code.

Design, build and maintain end-to-end Conversational AI solutions using frameworks like Rasa, Google Dialogflow, LivePerson, Botium or an in-house Bot framework.

Collaborate with different teams, architects, and product owners to create intuitive virtual assistant flows and conversational experiences.

Develop meaningful analytic conclusions and recommend innovative solutions.Develop backend services (APIs, NLP Pipelines, data pre-processing) using Python/Node.js

Deploy, monitor and maintain conversational systems in production environment with high reliability and scalability.

Manage CI/CD pipelines for seamless delivery and deployment to staging and production. Integrate bots with different channels such as mobile/web authenticated/unauthenticated.

Experience working with databases and manage cloud infrastructure (e.g. AWS, Azure, GCP). Monitor and optimize AI-based virtual assistant performance using analytics and feedback loops.

Ensure scalability, security and performance of the overall virtual assistant/chatbot. Providing guidance to product owners as needed. Follow up of external developments and potential integration within RBC environment. Own development environments - build and maintain

May determine best mix of development, interfacing applications, third party vendor solutions to meet business requirements and project objectives.

Research and stay abreast of best practices in Conversational AI development. Build Future Capability: express a vision for change based on the awareness of business challenges and by bringing innovative approach and/or solutions to accelerate the delivery

What do you need to succeed?

Must-have

3+ years of experience building conversational AI systems (chatbots/virtual assistants/voicebots).

4+ years of experience of full-stack development experience

Hands-on experience deploying applications to production (on AWS, Azure, GCP, Kubernetes).

Working experience with one of the following NLU platforms (Google Dialogflow, Rasa, MS, Amazon Lex, LivePerson) or similar platforms.

Strong problem-solving skills and the ability to take ownership of end-to-end solutions. Strong proficiency in Python and JavaScript. Deep understanding of NLP concepts and chatbot architectures

Demonstrated strong team leadership and ability in written and oral communication skills, along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.

Working experience with REST API, Json, Postman, or Curl. Experience in Windows Communication Foundation (WCF). Version Control(Git)

Working experience with code scanning tools like Snyk, Aqua etc. DevOps tools like Jenkins, UCD, Github Actions, Helios

Experience with database engines such as SQL Server, programming experience in writing procedure, views, functions.

Nice-to-have

Experience integrating LLMs (GPT, OpenAI) into conversational flows

Knowledge on French for bilingual conversational development.

Knowledge of voice assistants and speech-to-text systems.

Experience with conversational design best practices

Experience utilizing NLP to mine unstructured data

Experience training and deploying ML models using Scikit Learn, SpaCy, Tensorflow or Pytorch

Production incident handling and observability best practices.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Opportunities to do challenging work

Opportunities to take on progressively greater accountabilities           

Opportunities to building close relationships with clients

Access to a variety of job opportunities across business and geographies

#LI-Post

#LI-PK

#TECHPJ

Job Skills

Agile Methodology, AI Concepts, Application Maintenance, Chatbots, Conversational AI, Data Analysis, Data Science, Detail-Oriented, Generative AI, GitHub, JavaScript, Large Language Models (LLMs), Machine Learning, Natural Language Understanding (NLU), Node.js, OpenAI ChatGPT, Postman (Software), Python (Programming Language), RESTful APIs, Software Development Life Cycle (SDLC), Tableau (Software), TypeScript

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-24

Application Deadline:

2025-07-06

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.