**About NCR Atleos** NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. **Job Description** **TITLE: Fulfillment Supervisor GRADE: 11** **POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:** · Manage the NAMER Channel team, acting as a focal point between sales, project team, supply chain, and order processing/invoicing team to maintain proactive communications and update status of ongoing deliverables and initiatives · Build and develop a team of individual contributors responsible for all aspects of the customer experience within hardware · Effectively drive the cadence and execution of internal processes across sourcing, fulfillment, and manufacturing teams to meet customer commitment dates · Utilize level loading, capacity, and lead times to balance customer request dates and order scheduled ship dates while ensuring realistic fulfillment expectations · Engage with sales and project teams on new opportunities and provide input to proposed project, order, and fulfillment processes to meet customer requirements within policy/budget · Drive projects for continuous improvement or new capabilities · Interface with scheduling and execution teams to address supplier and delivery exceptions that may interfere with customer expectations; update schedule ship dates and scheduled arrival dates, and/or order promise dates as necessary · Ensure on-time updates and data maintenance in internal systems as it relates to the above responsibilities · Daily/weekly/quarterly tracking of all assigned orders and communicating status appropriately to key stakeholders · Work closely with Logistics teams to ensure timely delivery · Ensures all projects, orders, and delivery lines are invoice eligible in line with revenue recognition targets · Ensure compliance with NCR policies for revenue recognition and specific contractual terms · Serve as a point of escalation for customer exceptions and critical account performance **BASIC QUALIFICATIONS:** · University or College Degree, preferably in Logistics, or relevant work experience · 3 years + experience in Order Management, Customer Support, Supply Chain · Excellent written and verbal communication skills · Good spoken and written English · Proven problem-solving and analytical skills · Able to work under pressure to deliver quality results · Knowledge of general business practices with emphasis on materials and logistics management · Ability to work collaboratively with others and across organizations · Demonstrated sense of urgency for customers · Ability to operate successfully with minimal supervision Offers of employment are conditional upon passage of screening criteria applicable to the job. **Company Benefits** : + Private Health Insurance + Employee Referral Bonus Program + Wellbeing Resources + Baby Bonus + Life, Accident & Disability Insurance + Numerous opportunities for internal career pathing and advancement + Discounts for employees at NCR Atleos partners **EEO Statement** NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. **Statement to Third Party Agencies** To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.