As a **Fulfillment Associate** , you will work as part of a team in support of our Business Entity and UCC Lien search business. You will play a vital role in ensuring customer orders are accurately processed on time. You will also contribute to streamlining order entry, administration, and work processes to deliver exceptional customer service. This position provides an excellent opportunity to begin a career in operations by supporting the team and learning foundational skills. In this role. you will report to the Manager, Fulfillment and work daily from our Wilmington, DE office. The work schedule for this position is from 3:00 PM-12:00 AM. There is a 10% shift differential. **Responsibilities:** • Accurately enter orders into the system. • Perform order administration tasks. • Support a quality assurance focus and report any discrepancies. • Maintain operational documents and records. • Ensure customer service standards are met. • Respond to basic customer inquiries. • Help with general administrative duties as needed. • Ability to work the schedule 3:00 PM-12:00 AM. **Skills:** • Order Entry Systems: Proficiency in using order entry software. • Attention to Detail: Ability to maintain accuracy in order processing. • Customer Service: Basic understanding of customer service principles. • Communication: Effective verbal and written communication skills. • Time Management: Ability to manage time and prioritize tasks. • Team Collaboration: Willingness to work collaboratively with team members. **Minimum Qualifications:** • Work experience: 1+ year experience in a customer service, restaurant, retail or office environment. • Education/Training: High School diploma or equivalent. Some college preferred. **Benefits:** A comprehensive benefits package that begins your first day of employment. **Additional Information:** Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html **Diversity Matters:** Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. • Documentation: Ability to maintain and organize operational documents. _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.