Fulfillment Analyst – Services (NA & LA) **General Information** Req # WD00081598 Career area: Supply Chain Country/Region: Mexico State: Nuevo León City: Monterrey Date: Tuesday, April 22, 2025 Working time: Full-time **Additional Locations** : * Mexico - Nuevo León - Monterrey * Mexico - Nuevo León - Monterrey **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** The Fulfillment Analyst – Services (NA & LA) is responsible for order management and fulfillment for all service parts orders received in the Americas Region. Responsibilities will include but not be limited to the following: + Responsible for same day and next day order fulfillment + Creating reports merging data from various sources, extracting, validating, and controlling data. + Identifying projected shortages, and collaborating to avoid the shortage and reduce the impact. + Perform Backlog management, minimize and reduce customer backlog and avoid aging backlog. + Provide ETA reports keeping customers informed for customer backlog. + Communicate directly with vendors to resolve any order delays + Reporting backlog trends and actions for continuous improvement to reduce and avoid backlog. + Performing root cause and taking necessary corrective action when parts are not available. + Performing root cause and taking necessary actions for material without demand. + Reporting to management, the KPIS associated with Planning and Fulfillment. + 12x7 management of critical parts related phone calls and emails (shared responsibility across the team) **Requirements:** + Excellent Excel skills + written & verbal communication skills are critical, + Advance english Level + Experience in the logistics sector (nice to have) **We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.** **Additional Locations** : * Mexico - Nuevo León - Monterrey * Mexico - Nuevo León - Monterrey * Mexico * Mexico - Nuevo León * Mexico - Nuevo León - Monterrey , * Mexico - Nuevo León - Monterrey