Posted Date :

20 Jun 2025

Function/Business Area :

Engineering & Technology

Location :

Mumbai

Job Responsibilities :

1. Define and monitor KPI`s for Voice and gaming Service
2. Measure and monitor service outage and service degration
3. Analyze by building correlation with inputs from various data
source like device, network, content and origin server to proactively
monitor customer experience.
4. Take input to cross functional teams for enhancing service
experience.
5. Work with Analytics and Automation team for creating dashboard
6. Time to time audit of process through the life cycle journey of
customer and monitor experience.
7. Work closely with analytics team to create new set of KPI`s for
improving customer experience.
8. Use probes and tools to analyze user and platform behavior and
suggest for improvement in performance.
9. Ensure adherence to standard operating process to achieve end
objectives

Education Requirement :

B.E / B. Tech / BS /M.E./ M.Tech / MS degree in any discipline

Experience Requirement :

8 - 15 years

Skills & Competencies :

1. Knowledge of video technologies such as MPEG TS, HLS, DASH CMAF etc
2. Analytical Skills
3. Communication and Interpersonal skills
4. Team handling skills
5. Ownership mindset

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