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This position will participate in the development and implementation of various food safety and quality policies and procedures to ensure compliance with regulatory, legal, customer and brand requirements. The role will provide technical support for food safety, quality and regulatory compliance to all company facilities, including distribution centers and production facilities, participate in strategic projects supporting the Company’s commitment to continuous improvement in the areas of food safety, quality and regulatory compliance, and provide support on a variety of food safety, quality and regulatory issues that arise from the day-to-day operations of a national food distribution and production business.

This position has been segmented as Hybrid meaning there is a combination of three onsite days per week and the rest remote.

Responsibilities:

Support all aspects of product recalls and market withdrawals and other recovery processes (collectively “Recalls”) for the enterprise, including communicating with business teams, suppliers and customers to obtain key product information; communicating Recall instructions to distribution centers, production facilities, retail locations, and customers; managing Recall service providers; monitoring and tracking all product recovery events; oversight of cost recovery efforts; provide regular reports and communications on product recoveries; serve as a point of contact for questions and problem-solving. 

Assist with maintaining databases and systems required for Recall notification and tracking process.

Interact with government officials as needed with respect to Recalls.

Complete all annual mock Recalls as needed.

Complete customer requests regarding product safety and quality issues, including managing the shared mailbox for incoming requests, researching the request to identify responsive information and documents, prepare appropriate response to requesting party, and maintaining the request database to help ensure consistent responses and continuous improvement.

Manage customer complaints regarding product safety and quality issues, including managing the complaint intake process, coordinating investigations with suppliers, government agencies and other suppliers, interacting with outside testing labs, customers, insurance companies, and other third parties as needed, drafting and/or revising investigation reports, preparing responses for customers and other third parties, and maintaining the complaint database to help ensure consistent handling and continuous improvement.  

Assist with interpreting and analyzing customer request and complaint processes and data to identify trends to communicate to the business teams to support supplier performance and continuous improvement initiatives.

Perform Product Quality Evaluations (PQEs) by coordinating and physically setting up evaluations, measuring product attributes (e.g., weight, dimensions, appearance, preparation), accurately collecting and documenting data, and summarizing findings for vendors and internal stakeholders.

Create and maintain reports regarding compliance with company’s food safety and quality policies and procedures and related regulatory requirements.

Provide support for other food safety, quality and regulatory programs and initiatives.

Other duties as assigned by manager.

Relationships:

Internal: Close collaboration with US Foods’ food safety and quality functions, Supply Chain, Operations, Merchandising, Sales, Category Management, Internal Audit, Compliance, Inventory Control, Production, Retail and Legal.

External: Government agencies, food safety auditors, GFSI standards bodies, manufacturers, vendors, customers, consultants, testing labs, certification bodies and third-party stakeholders.

Minimum Qualifications:

Minimum 2 years of experience in manufacturing and/or food safety/quality knowledge.

Intermediate proficiency in Office 365, MS Word, Excel, Outlook and PowerPoint is required.

Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

Strong organizational skills, detail-oriented, focuses on specific details but maintains perspective based on the organization’s overall needs.

Excellent organizational skills and ability to prioritize.

Works well under pressure, handles high stress situations and manages expedited timelines.

Strong leadership skills and ability to drive process improvement.

Strong written and verbal communication skills.

Strong interpersonal skills, including the ability to relate and positively influence at all organizational levels.

Positive attitude and exhibit honest and ethical behavior.

Ability to be on call after hours as needed for urgent Recall issues.

Education:

Bachelor’s degree in engineering, science, business or similar required.

Certifications/Training:

HACCP and Preventive Controls certifications/training preferred.

Preferred Qualifications:

Proficient in Microsoft Office suite.

Demonstrated knowledge with FDA, including the new Food Safety Modernization Act & USDA regulatory requirements and food safety systems.

Working knowledge of HACCP, PCQI, SOPs, GMPs & Product Specifications.

Prior experience managing product recalls and/or demonstrated understanding of product safety, quality and regulatory matters are a plus.

A proactive, positive, energetic and enthusiastic approach to all tasks.

Minimal domestic travel expected.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds).  The expected base rate for this role is between

$55,000 - $90,000

***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***