Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse, and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, company discounts, perks, and more for most full-time positions!

Allied Universal® is hiring a FremontSecurity Operations Center (FSOC) Operator. The FSOC Operator is responsible for using security best practices to identify, analyze, and support all events and incidents that impact or potentially could impact Open Text operations, facilities, and employees. The FSOC Operator is responsible for monitoring multiple security network systems to coordinate responses to all safety and security incidents. In addition to monitoring security systems, the FSOC Operator is required to properly provide timely and accurate reports/information to Security Management of all life safety events, and guide and assist business clients during emergency and non-emergency events.

Position Type: Full Time

Pay Rate: $25.30 / Hour

Job Schedule:

DayTimeFri07:00 PM - 07:00 AMSat07:00 PM - 07:00 AMSun07:00 PM - 07:00 AM

What You’ll Do:

Use our proprietary scheduling platform to claim open shifts at client sites Support operations across a range of environments including commercial real estate, healthcare, and education Receive site-specific training and guidance from experienced teams Deliver consistent, professional security presence and customer service Be ready to fill in at short notice when urgent needs arise

RESPONSIBILITIES:

Primary Responsibilities:Alarm Monitoring: Operators monitor all physical security equipment on a global basis to ensure the physical security of all employees, contingents, and office spacesAccess Management: Operators manage day to day access to all company facilities, ensuring compliance with customer, auditorial, and company policyCCTV System: Operators manage the companies CCTV system and process video footage requestProvide access management to all company facilitiesConduct alarm monitoring for Open Text facilitiesManage all video footage requests in accordance with company policyManage all access report requests in accordance with company policyNotify the appropriate personnel in an emergencyNotify, direct, and assist emergency personnel in the event of an emergencyLiaison between clients, other departments, and company leadership during an emergencyDirecting visitors to the appropriate areasMonitor and control removal of company and personal propertyReport all building utility/ service issues as observed and instructed to facilitiesManage the day-to-day requirements for the Companies Anti-tailgating programEvaluate and recommend improved procedural safety/security protocols or processesDisplay exceptional customer service and communication skillsRespond to incidents and critical situations in a calm, problem solving mannerConduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client siteWork flexible schedules, including some nights

What We’re Looking For:

Availability across various days and shifts Reliability and ability to adapt to different post assignments A desire to gain broad experience and grow within the company Interest in transitioning into full-time roles when available

QUALIFICATIONS:

High school diploma or equivalentLicensing requirements are subject to state and/or local laws and regulations and may be required prior to employmentWork experience must include of the following:Demonstrated analytic and critical thinking skills and ability to expertly prepare reportsAbility to use logic and reasoning to reach conclusions and approaches to problemsDemonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)Possession of highly proficient computer skills including Microsoft Office applicationsAbility to communicate effectively with IT and Security Systems professionalsDemonstrated ability to operate radio, telephone equipment and/or console monitorsFlexibility to work various shifts and willingness to assist the team when neededAbility to adapt to a dynamic environment and work under pressureComfortable in an environment where there is an expectation for constant learningEffective oral and written communication skillsActive listening skillsAbility to assess and evaluate situations effectivelyAbility to identify critical issues quickly and accuratelyAttention to detailProblem solving skillsCompile, sort, and interpret dataIdentify critical issues quickly and accuratelyEncourage effective teamworkMediate conflict with tact, diplomacyHandle crisis situations at the client site, calmly and efficiently

PREFERRED QUALIFICATIONS:

College degree, or actively enrolled in college, with a focus on Criminal Justice or other protective service-related field of study

Why Join Us:

Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle. Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs. Smart Tools: Access exclusive technology for real-time shift visibility and claiming. Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees. Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or any other basis protected by law. For more information: www.aus.com.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.