¿Te gustaría unirte a un equipo internacional que trabaja para mejorar el futuro del sector de la salud? ¿Quieres contribuir a mejorar la vida de millones de personas? Grifols es una compañía global del sector de la salud que desde 1909 mejora la salud y el bienestar de las personas en todo el mundo. Somos líderes en medicamentos hemoderivados y medicina transfusional y desarrollamos, producimos y comercializamos medicamentos, soluciones y servicios innovadores en más de 110 países y regiones. **We believe that diversity adds value to our business, our teams and our culture. We are committed to equal employment opportunities that foster an inclusive environment.** The Field Service Engineer Grifols DXCTS (Diagnostic Customer Technical Support) organization with the primary responsibility of providing the highest quality service and support to Grifols customers at the customer facility and by telephone. **What your responsibilities will be** + Customer Service: Respond to customer inquiries and complaints, participate in customer site evaluations, upgrades of hardware and/or software, product installations, preventive maintenance, and ongoing service and support for all equipment at the customer facility and via telephone. Documentation of activities within CRM system. + Compliance: Adhere to procedures and protocols outlined by the Grifols DxCTS organization and Grifols Diagnostic organization. + Escalation of Customer Needs: openly communicate with other groups within Grifols to assure rapid resolution of issues raised by customers. + Projects: will communicate integrally with DxCTS and Account Managers regarding product performance, participation in development teams and process development and improvements + Personal Development: The FSE II will continue personal development to enhance their skills, including but not limited to: Presentation Skills, communication Skills and Project Management. **Who you are** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions). + Bachelor's degree in Engineering or physics or related field degree. + At least 1 year of experience in a similar position. + Solid knowledge of electronics is essential; familiarity with computer systems is a plus. + Able to work independently with a strong sense of responsibility and a focus on delivering high-quality results. + Attention to detail, organizational skills, and strong analytical capabilities. + Intermediate- Advanced English. + Ability to travel. **What we offer** It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment. Information about Grifols is available at www.grifols.com. If you are interested in joining our company and you have what it takes for such an exciting position, then don’t hesitate to apply! We look forward to receiving your application! Grifols is an equal opportunity employer. **Flexibility for U Program:** Hybrid Model **Flexible schedule:** Monday-Thursday 7-10 to 16-19h and Friday 8-15h (with the same flexible start time). **Contract of Employment:** Permanent position **Location** **:** Sant Cugat del Vallès. www.grifols.com \#LI-Hybrid \#LI-ER1 **Ubicación:** **SPAIN : España : Barcelona** **:** **[[cust_building]]** Conoce más sobre Grifols (http://www.grifols.com/es/web/international/home) **Req ID:** 526585 **Type:** Indefinido tiempo completo **Job Category:** ASISTENCIA TECNICA