About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner. Position: Field Service Coordination Manager - LATAM Location: Buenos Aires, ARG Key Responsibilities: + The position is responsible for managing the day-to-day operations of assigned region(s) or team(s), which includes anticipating and understanding customer needs, as well as appreciating and understanding the role of NCR in the global marketplace + Adapts global processes to meet local requirements + Analyzes support operations to identify process improvement opportunities based on key metrics, account reviews, and customer feedback + Develops and maintains an extensive network of relationships with customers, peers, and colleagues in order to identify opportunities, gather marketing information, answer questions, and seek input to problems with a view to sustaining a competitive advantage + Maintains a heightened sense of urgency in reactive support situations and demonstrates proactive responses in managing all problems, escalations, and customer notifications until issues are resolved + Operationally responsible for ensuring that the organization is properly staffed and delivering services according to agreed-upon SLA's + Manage the organization in accordance with the established financial requirements + Responsible for performance measurements and performance tracking of Service Planners + Supports the LATAM region + Perform other corresponding duties and tasks in accordance with his/her qualifications Candidates profile and qualifications: + Fluency in English is mandatory + A degree in Business or a related field is required + Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint + Experience with Power BI or Tableau is highly desirable (ability to interpret and analyze reports generated from these tools) + Demonstrated organizational skills, including previous experience in team leadership or management + Preferable experience in a similar industry, such as call centers or logistics coordination Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.” Help us run the world's top brands. At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.