JOB SUMMARY: 

Manage all aspects of clients’ travel from initial request to completion while providing back-office support for various systems and assisting with managerial projects and initiatives.

FUNCTIONS: 

Arrange all elements of business travel from initial request to completion for clients in a corporate account. Provide best in class customer service that exceeds clients’ expectations. Project positive attitude with high energy, diplomacy, and creativity in work strategies Facilitate client support with a high degree of initiative, confidentiality, and professional demeanor. Develop relationships with clients to improve the overall service level. Work with team to ensure worldwide coverage for clients. Participate in operational projects and functions as appointed by manager. Utilize Global Distribution Systems (GDS) to arrange appropriate segments of travel and execute: Ticketing Exchanges Refunds Queue sorting Communicate FROSCH's operating standards to suppliers appointed to specific arrangements. Prepare and distribute clients’ travel documents. Organize files relevant to your work.

JOB REQUIREMENTS:

Top-notch customer service skills  Proven track record of superior customer service Superb communication, typing, and math skills  Must be a strong Team Player  Good standing knowledge of worldwide destinations  Deadline-oriented and able to work efficiently under pressure  Must be able to handle multiple tasks and know how to prioritize  Reputation for working in a team environment  Exceptional attention to detail

EXPERIENCE REQUIREMENTS:

Prior, native GDS use is a must; Sabre or Apollo. Recent experience in Hospitality, Tourism, or related fields is preferred. A Bachelor’s Degree in related fields is beneficial. Proficiency in Microsoft Suite; especially Outlook and Word is a plus. English: Advance