Join FROSCH as a Finance Operations Specialist, where you'll be instrumental in driving efficient financial operations and maintaining high standards of accuracy and compliance. If you have a keen eye for detail and thrive in dynamic environments, this opportunity is perfect for you!

As a Finance Operations Specialist, CARE Team within FROSCH, you will be responsible for providing industry-leading support and care to our Independent Travel Advisors (ITAs). This support includes, but is not limited to, tracking and reporting of sales and commissions.

Job responsibilities

Respond to incoming emails in a timely manner and provide regular email updates to the ITA regarding the status of their inquiry and only close a ticket once the ITA confirms they have received all the support and information they need. Communicate to CARE Team supervisor any repeat issues that need to be addressed with management.  Research and resolve missing commission inquiries from the ITAs. Provide support and training and answer questions as needed on navigating GraspAGENT including helping ITAs see their monthly Finalized Report, check their current Interim Report and Activity, and how to navigate the unclaimed commission tool. Use all resources available to provide answers to any and all questions received from the ITAs  Complete adhoc projects as needed.  Assist and support the rest of the team as needed.

Required qualifications, capabilities, and skills

1+ years of experience in accounting or a related field Must have strong Excel skills including but not limited to; proficient use of pivot tables, data manipulation and data mining Proficient with Microsoft Office (i.e., Outlook, Word, Excel, Teams) Must possess exceptional communication and mathematical skills. A high degree of organization, accuracy, and attention to detail Ability to work under pressure and meet specific deadlines. Problem Solving and Critical thinking. 

Preferred qualifications, capabilities, and skills

2+ years of experience within the travel industry preferred TRAMS Backoffice experience  GraspAGENT experience  GDS experience preferred