The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries.  We are 5,300 people strong.  We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

About Liquidnet

Liquidnet is a next-generation agency execution specialist. Powered by technology that helps drive institutional alpha, our trading and liquidity network intelligently and securely connects the world’s investors with the world’s investments.

Established in 1999 on the belief that there was a better way to trade, Liquidnet's journey began with a vision to create a platform that goes beyond traditional transactional models.

We wanted to build a community where traders could connect, collaborate, and execute trades with confidence. Over the years, we've grown from a vision into a thriving ecosystem that empowers the buy side in ways never before imagined.

We are committed to making trading more efficient, intelligent, and accessible. Our purpose guides every decision we make, from the tools we develop to the relationships we nurture with our Members.

Role Overview

Liquidnet Asia Limited is looking for an Application Support Analyst to work within the APAC Front Office Support team. The team requires a motivated self-starter who has the technical skills to support a growing number of buy-side members utilising their FIX, Linux, Windows Server, DevOps, database and networking skills.

This will be a varied role involving working on a multitude of cross-platform market-leading technologies to support the running of our bespoke trading platform. The successful candidate will be responsible for all aspects of support covering both proprietary and third-party applications from the front to back office, with a particular focus on Transaction & Regulatory Reporting. Liquidnet champions automation and you will be expected to identify and help streamline manual or repetitive tasks. You will have the opportunity to contribute to, and run with projects, new feature implementations, client migrations, and help Liquidnet migrate to cloud-based technologies. Additionally, the role will involve member user administration and support via phone and email, OMS integration support and trade lifecycle issues for both the MTF platform and trading desk.

The successful candidate should possess a positive ‘can-do’ attitude and an intuitively high level of customer service in their approach. This will complement strong FIX, database (SQL, Sybase or Oracle), as well as Linux, understanding of cloud-based technologies, Windows and Networking troubleshooting skills.

Role Responsibilities

Contribute towards ‘follow the sun’ support model, working closely with global teams in EMEA and US to ensure pre-market health checks are performed for each regionPerform regional start of day health checks to ensure all members are connected to the platformUtilising proprietary tools, provide daily application support and troubleshooting for platform members and internal users, escalating to Development teams appropriatelyAn application support focus on back-office flows, particularly around Regulatory and Transaction Reporting supportDaily interaction with all internal stakeholders with regards to support issuesEfficiently create and track issues within an incident-management system to help identify trends and patternsCreate and monitor internal reports and usage queriesAssist with product testing and project workIdentify and escalate possible platform improvements

Experience / Competences

Essential

Hands-on support experience within a financial institution (buy-side, sell-side, venue/platform provider)Ability to learn and adapt Cloud technologyProven experience of MSSQL, Oracle and Sybase database environments, including complex query-writingApplication support experience within a Unix / Linux environmentProven experience of supporting Windows Server environmentsExperience in troubleshooting network problems: i.e., firewall and routing problemsAbility to manage multiple projects simultaneously in order to meet deadlinesGood Japanese and English language skills are essential

Desired

Automation experience using PERL, Python or similar scripting languagesUnderstanding of international Equity market mechanics and flows, particularly back-office flows such as Regulatory & Transaction ReportingStrong working knowledge of the FIX protocolExperience with Site Reliability Engineering (SRE) practices, including monitoring, incident response, and post-mortem analysisHands-on experience with containerization technologies such as Docker and KubernetesExposure to supporting message-based architectureWorking knowledge of at least one buy-side or sell-side Order Management SystemProven experience in managing cloud-based infrastructure and services, including AWS, Azure, or Google Cloud PlatformStrong understanding of DevOps principles and practices, including CI/CD pipelines, infrastructure as code (IaC), and automated testing.Experience with industry-standard monitoring tools (ITRS or similar)Proficiency in managing Kubernetes clusters, including deployment, scaling, storage, observability, and lifecycle managementUnderstanding of financial regulations and reporting requirements in Asia cash equity markets

Person Profile

The role will suit someone who relishes the prospect of supporting an expanding business and improving support functionsMotivated self-starter who takes ownership of responsibilities, and can work autonomouslyAbility to confidently communicate at all stakeholder levels
(technical, client, trader, executive team, etc)Must be motivated by customer satisfactionExcellent organisational skillsDisciplined approach towards Service Level Agreement adherence and minimising
Mean Time to Resolve (MTTR)Willing to embrace core business values demonstrated by day-to-day work ethicAnalytical and disciplined approach to problem-solvingMust be a team player with ability and interest in participating in new projects and helping other departments within the companyMust be flexible in relation to working hoursPositive approach to the day-to-day

Job Band & Level: Professional & 5
#LNET

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. 

Location

LNET Tokyo