**Front Office Supervisor – Family Care 18243** _Bring your passion to Texas Health so we are Better + Together_ ******** **Work location:** 490 US Hwy 80Suite 200 Sunnyvale, TX 75182 1200 Summer Lee Dr., Suite # 102, Rockwall, TX 75032 757 E. US Highway 80, Ste 180, Forney, TX 75126 (Will travel between the 3 clinics) **Work hours:** Full-time, Monday through Friday, 8:00am – 5:00pm for 40 hrs/week. **Family Care 18243 highlights:** · Clinic with strong work ethic, positive attitude, and supportive environment. · Fast Paced, multi provider clinic with growth and development opportunities · Friendly work environment with goals towards excellent patient care **Here’s What You Need** **Education** · H.S. Diploma or Equivalent (Required) And · Associate's Degree Business or healthcare related field. (Preferred) **Experience** · 1 Year Medical practice management or relevant clinic leadership experience (Required) **What You Will Do** · Assist the Practice Manager by supervising and coordinating front office functions of the clinic. Effectively lead and develop a team of employees including training, development, and employee counseling. · Manage and or participate in front office operations to maximize patient satisfaction, patient access, maintenance of medical records, verification of benefits, timely and accurate charge entry, collection of payments and customer service efforts. · Assist Practice Manager by ensuring front office staff are current in competencies, assessments, licensure, certifications and other annual training. · Monitor staff’s time and attendance consistent with THR policies. · Assist the Practice Manager to implement and manage performance goals and objectives as well as long-term planning. · Coordinate scheduling of operations to ensure proper coverage of patient appointments and out-of-office calls. · Ensure work environment complies with regulatory, licensure, compliance and accreditation requirements by monitoring the work setting on an ongoing basis to identify deficiencies, risk, and opportunities for improvement. · Serve as the first point of contact for patient and external customer complaints for front office operational concerns and feedback. Responsible for investigating all complaints relating to front office practice operations and routes privacy and/or Compliance complaints/issues. Escalate reoccurring problems as needed. · Act as a liaison between the practice and Central Billing Office. · Serve as a Medical Records Custodian. Review authorizations and 3rd party chart review requests for validity. Ensure required Protected Health Information disclosures are tracked. · Report all confirmed or suspected privacy breaches, patient complaints regarding privacy to the Entity Safety Officer or Compliance in timely manner. Enforce and monitor corrective action plans. **Additional perks of being a Texas Health Physicians Group** **Front Office Supervisor** · Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits. · Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice. · Strong Unit Based Council (UBC). · A supportive, team environment with outstanding opportunities for growth. · Learn (https://jobs.texashealth.org/why-texas-health/) more about our culture, benefits, and recent awards. **_Do you still have questions or concerns?_** Feel free to email your questions to recruitment@texashealth.org . \#LI-JL1 Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities. We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.