A Front Office Supervisor supervises Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests.

What will I be doing?
The A Front Office Supervisor interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Supervise accurate and efficient front office operations including check in/out proceduresSupport Team Members in handling Guest requests and enquires to ensure a positive outcomeEnsure the Duty Manager/ Front Office Manager is fully aware of any relevant feedback from Guests and/or other departmentsEnsure a consistent, high level of customer serviceBrief front office team on any events or VIP guests in the hotel that dayDrive sales revenues and promote hotel services and facilities for up-selling opportunitiesUnderstand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyAssist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and proceduresMonitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamworkEnsure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their dutiesDemonstrate positive leadership characteristics to inspire Team Members to meet and exceed standardsAct in accordance with the front of house equipment and the property management systemsConduct training programs on an ongoing basisCarry out shift handovers and brief team members as requiredFollow company brand standardsAssist other departments, as necessary, and maintain good working relationships with hotel Team Members

What's in It for Me?

Competitive SalaryMonthly Transportation FarePrivate Health Insurance (after 6 months tenure)Carpark subscription on discounted feeGo Hilton Membership (Team Member Travel Program and Family & Friends Travel Program with discounted room rates in Hilton Hotels Worldwide)50% discount on personal food & beverage consumption in the participant Hilton hotels.  Free laundry and dry cleaning for business attireExtended nursing hours of 1,5 hours until the baby reaches to 18 months (for mothers who have just given birth)1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team membersPaid Paternity leave – 14 days Unlimited Training and development opportunities in and out of the HotelUnlimited online courses opportunities from our own Hilton University Opportunity to make a positive impact on environment and community with Travel with Purpose program
 

What are we looking for?
A Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

2 years of similar position in a 5* hotelTurkish as native language and excellent command of TurkishExperience supervising people and leading teamsPositive attitude and good communication skillsCommitted to delivering a high level of customer serviceAbility to work on your own or as part of a teamCompetent level of IT proficiency. OnQ proficiency is an advantage

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!