Omni Grove Park Inn & Spa
The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.
Omni Grove Park Inn and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.
Job DescriptionThe role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed.
Responsibilities To be thoroughly acquainted with all check-in policies and procedures.To be experienced with various guest scenarios.To be familiar with all technical equipment related to the Front Desk.To be familiar with all hotel facilities and offerings.To understand the influence and importance of all departments on the Front Desk.Responsible for the training of new associates.Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.Understand and be able to perform rooms control duties.Broad knowledge of Epitome, Synergy and Vingcard systems.Familiar with all reservation special packages.Understand all radio codes and emergency procedures. Qualifications Attain a high propensity for customer service.Valid North Carolina Drivers License requiredDrug Screen required. This role requires driving company vehiclePrevious cash handling experience.Ability to stand for prolonged periods of time.May require working overnight shift.Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Opera, Alice, and Microsoft Office) Options Apply for this job onlineApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMS