First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. 主に以下の業務を担当します： ● ホテルの顔として到着されたゲストに温かい雰囲気と、記憶に残る体験を提供する ● IHG Rewards Club会員やリピーターゲストを、対面または電話で対応する ● ゲストの予約に関する支払いの管理と後処理 ● チェックインとチェックアウトのプロセスをスムーズかつ効率的に進める ● ゲストのニーズを先読みしリクエストに対応し、カスタマイズされた提案を行う ● ゲストに信頼感を感じていただけるコンタクト先として、請求書やレストランのおすすめまで、ニーズに合わせたサポートを提供する 求める能力: ● コミュニケーション能力 - ゲストは懸念点やサポートを必要としていフロントデスク訪れるため、話しやすい人物であることが求められる ● 問題解決能力 - 問題が起きた際でも、それを機会に変えることですべてのゲストが素晴らしい思い出を胸にお帰りいただける様努める ● 言語スキル -　ビジネスレベルの日本語と英語 ● 基本的な読み書き、計算、コンピュータスキルに精通している 私たちは従業員が成功するために必要な事を提供します。 給与は経験とスキルを考慮し決定。ワークライフバランスを実現するための多様な福利厚生まで – フルユニフォーム、IHGグループの宿泊・レストラン割引、トレーニングプログラムなど。 私たちのミッションは、誰もが歓迎される環境を作り、多様性を尊重し、同僚が自分自身をフルに発揮できるインクルーシブなチームを築くことです。IHG Hotels & Resortsは、人種、肌の色、宗教、性別、性的指向、性別認同、国籍、保護対象退役軍人ステータス、または障害の有無に関わらず、応募者および従業員に平等な雇用機会を提供します。私たちは信頼、支援、受容の文化を促進し、多様な背景、経験、視点を持つ人々を常に歓迎しています。 IHGは、チームの一人ひとりが所属感を感じ、成長し、協働的な環境で違いを生み出すための必要なスペースを提供します。私たちは、仕事内外で健康と幸福を感じることが重要だと理解しており、myWellbeingフレームワークを通じて、健康、ライフスタイル、職場におけるウェルビーイングを支援することにコミットしています。 A little taste of your day-to-day: Every day is different, but you’ll mostly be: ● Kicking off truly memorable guest experiences with the warmest of welcomes ● Acknowledging IHG Rewards Club members and returning guests in person or over the phone ● Taking, managing, and receiving payments for guest bookings ● Making the check-in and check-out process feel swift and seamless ● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations ● Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations What We need from you: ● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to ● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories ● Fluency in the local language - extra language skills would be great, but not essential ● Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.