The Bankers Alley Hotel, Nashville’s only Hilton-managed property, is a unique, art-filled destination located in the heart of downtown. Situated in Bankers Alley, our hotel is within walking distance of key attractions, including Nissan Stadium, Bridgestone Arena, and the Ryman Auditorium.

We are seeking a dynamic and motivated Front Office Manager to lead our guest service team and make a lasting first impression on our guests. This key role will involve overseeing front office operations, ensuring seamless guest experiences, and directly reporting to the General Manager. The Front Office Manager will play an essential part in maintaining the high standards of hospitality and service that define our hotel

What will I be doing?

As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Lead and motivate the front office team, including guest service agents.Maintain a welcoming and efficient front desk environment.Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitationMonitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and rewardMonitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordinglyEnsure compliance with Company standardsMeet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concernsInitiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenueEnsure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

Complete audit procedures, as needed

 

Report directly to the General Manager, providing insights and updates on front office operations

Recruit, interview and train team members

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What are we looking for?

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

Minimum Years of Experience:1 + years of hotel front office leadership experience is required Additional Requirements: Adaptable to schedule changes Able to train staff and problem resolution 

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

Hilton Hotel experience 

 

Proficiency in OnQ PMS system 

 

 

The Benefits 

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.

Medical Insurance Coverage Options – for you and your family. Able to enroll after 90 days of employment Vision, dental, life and disability insuranceMental Health ResourcesBest-in-Class Paid Time Off (PTO) – you can accrue up to 144 hours of PTO in your first year of employment.Go Hilton travel discount program: 100 nights of discounted travel per calendar yearParticipating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay.Career growth and development Team Member Resource GroupsRecognition and rewards programsAccess to your pay when you need it through DailyPayDebt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)Inclusive family-building and fertility benefits Expanded bereavement leave. Adoption Assistance programEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discountComplimentary Team Member Lunches Daily Complimentary Team Member Parking