Check-in into a world of opportunities
\nWELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
\n\nThe Hilton Cambridge City Centre is now recruiting for a Front Office Manager to join the hotel for a fixed term contract from 14 months starting from July 2025 until September 2026.
\nA WORLD OF REWARDS
\n\nCompetitive salary\nFree and healthy meals when on duty\nGrow your Career \nPersonal Development programmes designed to support you at every step of your career \nA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)\nTeam Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)\nTeam Member Referral Program\nHigh street discounts: with Perks at Work\nHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)\nDiscounted dental and health cover\nSubsidised Taxi Scheme\nGuest Experience Day after successfully passing probation\nModern and inclusive Team Member’s areas\n\n\n
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What will I be doing?
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As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
\n\n\nOversee the entire Front Office operation to maintain high standards\nEvaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement\nEnsure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme\nMaximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities\nSet departmental objectives, work schedules, budgets, policies, and procedures\nMonitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork\nEnsure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices\nMaintain good communication and working relationships with all hotel departments\nMonitor staffing levels to meet cover business demands\nConduct monthly communication meetings and produce minutes\nManage staff performance issues in compliance with company policies and procedures\nRecruit, manage, train and develop the Front Office team\nComply with hotel security, fire regulations and all health and safety legislation\nAct in accordance with policies and procedures when working with front of house equipment and property management systems\nAssist with other departments, as necessary\n\n
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Want to know more about this job?
\nContact Anjali directly in our Recruitment Team on Anjali.Malik@Hilton.com
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WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!
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