Front Office Manager (m/f/d)

Location: Hilton Vienna Waterfront | Full-Time

Our national and international guests from all over the world come to Vienna to experience our city, our culture, and our hotel.

With you on the team, all departments run smoothly – and our guests check in effortlessly. You recommend the hippest and most beautiful spots in Vienna and serve as the first point of contact for any questions.

You are responsible for the coordination between our Guest Service Center, Executive Lounge, Front Desk, and Front of House! As our Front Office Manager (m/f/d), you know the hotel like the back of your hand, and when it comes to recommending a dinner at our in-house restaurant, you know the menu inside and out.

Your Key Responsibilities

Lead and organize your team as a true team leader

Act as the interface between your department and all others within the hotel

Create shift schedules and vacation planning

Oversee operations and maintain service excellence across the entire Front of House area

Ensure daily operations are run smoothly and in accordance with brand standards

Monitor SALT scores and implement strategies and training to improve guest satisfaction

Coach your team on hospitality, customer service, and proactive guest engagement

Develop and implement a comprehensive training plan to maximize each team member's potential

Ensure all new hires receive a full Job Skills Training (JSP)

Host monthly communication meetings and 1-on-1 conversations focused on service quality

Uphold and implement hotel sales strategies

Actively promote upselling and cross-selling at the front desk

Ensure all walk-outs are handled professionally and diplomatically by yourself or the Assistant Front Office Manager

Ensure correct and standard-compliant usage of ONQ system

Maintain accurate and up-to-date guest profiles

Your Compensation

Your minimum gross monthly salary is € 3,000, with the possibility of overpayment depending on your qualifications and experience.

Why Join Hilton?

Flat hierarchies & a “first name” culture for true team spirit

Professional onboarding and training with a dedicated buddy to get you started right

Diverse and exciting responsibilities

National and international career opportunities across our three hotels

Healthy Mind & Body – free healthy meals at our team member restaurant

Fun team events & regular career talks

\"Sleep-In Experience\" – experience the hotel from a guest’s perspective

Great travel discounts to plan your dream vacations with Hilton

We cover your commute – including your annual public transport ticket

There's so much more to show and tell – more than we can fit in one ad.
For exclusive insights behind the scenes, check us out on social media:
Instagram: @KarriereHiltonAustria
TikTok: @hiltonvienna

Ready to apply?

We can’t wait to hear from you!
Please send your motivational letter, CV with photo, and references to:
Contact: Oleksii Shtyfura
vienna_recruitment@hilton.com

Warm regards,
Your Hilton Austria Team