Job Requirements

As Front Office Manager, you will be responsible for leading and developing our front office team while ensuring the smooth day-to-day operations of the reception area. You will serve as the first point of contact for our guests and guarantee a seamless check-in and check-out experience, efficient reservation handling, and excellent guest service. In this role, you will ensure compliance with Hilton Brand Standards, GCH guidelines, and all legal regulations. With your hands-on approach and strong leadership skills, you will set an example for outstanding guest service and contribute to the overall success of the hotel.

Key Responsibilities include:

Managing daily operations at the Front Office in line with Hilton and GCH standards
Monitoring and continuously improving service quality and efficiency
Handling and resolving guest complaints while ensuring high guest satisfaction
Leading, motivating, and coaching the Front Office team
Creating and implementing staff development and training plans
Planning schedules, holiday arrangements, and staffing requirements
Supporting recruitment processes in cooperation with HR
Contributing to budget planning, forecasts, and payroll cost control
Ensuring compliance with safety, hygiene, and data protection standards
Collaborating closely with all hotel departments and representing the hotel professionally towards guests and external partners

Work Experience
Completed education in hotel management or equivalent qualification
Initial leadership experience at the Front Office, preferably in international hospitality
Proficiency with PMS ONQ is highly desirable
Strong communication and organizational skills
Distinct guest-oriented mindset with a professional and welcoming demeanor
Hands-on mentality with a structured and solution-oriented working style
Fluent German and English skills, both spoken and written

Benefits
A workplace in one of Cologne’s most iconic hotels with international flair
Responsibility and room for personal initiative in a motivated team
Career development and training opportunities within the global Hilton network
Attractive employee benefits, discounts, and worldwide travel perks

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.