Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description The Sandman is an ideal launch pad for exploring Sonoma Wine Country. An affordable and inviting option among Santa Rosa, California hotels, Sandman is located just off US-101, mere minutes from the area’s best wineries and breweries, dining, outdoor activities and downtown businesses. Channeling a tropical-meets-Californian-bohemian flare, the Pool House & Bar offers refreshing cocktails with an al fresco ambiance. Sandman’s year-round heated pool and hot tub encourage lingering afternoons in the sunshine. Our spacious Backyard is complete with adirondack chairs, fire tables, a bocce court, and cornhole. Overview The Front Office Manager is responsible for leading the front office team to ensure exceptional guest service and smooth daily operations. This role oversees all front desk, guest services, and related areas to create a welcoming and efficient experience for guests from arrival to departure. Essential Duties and Responsibilities: Oversee daily operations of the front office, including front desk and guest relations. Ensure a high level of guest satisfaction by providing prompt, courteous, and efficient service. Supervise, train, and motivate front office staff; ensure team members adhere to hotel standards and policies. Manage scheduling, payroll, and labor forecasting for the front office team. Handle guest concerns and resolve any issues in a professional and timely manner. Monitor room availability, rates, and revenue opportunities; assist with maximizing occupancy and room revenue. Coordinate closely with housekeeping, maintenance, and other departments to ensure seamless operations. Maintain accurate financial and operational reports; manage cash handling and reconciliation processes. Develop and implement front office procedures and policies to improve efficiency and service quality. Support and promote upselling opportunities to increase revenue. Uphold and model company values and brand standards at all times. Qualifications High school diploma or equivalent required; college degree in hospitality management or related field preferred. Minimum of 2–3 years of hotel front office supervisory experience; prior management experience preferred. Strong leadership and interpersonal skills; ability to motivate and develop team members. Excellent communication and problem-solving abilities. Knowledge of front office systems (e.g., PMS such as Opera, OnQ, etc.). Strong organizational and time-management skills. Ability to work flexible schedules, including evenings, weekends, and holidays as needed. Compensation Range The compensation for this position is $70,000.00/Yr. - $80,000.00/Yr. based on qualifications and experience.