Front Office Manager

Department: Rooms Division, Front Office & Guest Services

Employment Type: Permanent - Full Time

Location: United Arab Emirates - Dubai

DescriptionResponsible for the operations of the Reception, Concierge, PABX, Business Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards. 

Key Responsibilities\nInvolvement in budget preparations and responsible for profit & loss\nMaximise hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR.\nPrepare the annual budget and manning guide and manage the Front Office Department within budgetary guidelines.\nControl the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency.\nOversee all labour cost controls within budget limits and occupancy variances to maximize productivity.\nConduct interviews with future employees.\nIdentify training needs, develop and manage performance.\nApprove training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities.\nManage all operational tasks as well as their respective delegation and follow-up.\nCarry out disciplinary actions in line with company procedures.\nRe-evaluate work flows to improve and optimise organisation.\nImplement and evaluate procedures and policies.\nEnsure clear communication within departments.\nVerify that all information requested by the local police authorities are adhered to and prepared accurately.\nOrganise regular departmental meetings.\nDetailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.\nConduct daily walk throughs to ensure quality standards.\nMaintain high visibility with guests and employees, handle customers’ complaints and take corrective action.\nSet short term and long term measurable objectives to continually improve service levels.\nResponsible for maintaining 85% scoring for LQA inspections.\nGreet VIP guests and escort them to their room. Farewell of VIP guests upon departure.\nManager on Duty weekdays and weekends.\nRooms Division responsibility in their absence.\nPre-Opening tasks and responsibilities where applicable.\n 
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise\nHospitality Management Bachelor Degree or equivalent in any related field such as Administration or Tourism Management \nThree (3) years relevant experience in a similar position in a renown international hotel brand\nInternational experience in a 5 star property \nAbility to work and communicate in a multinational environment: \nLocal language – excellent oral and written skills (where applicable)\nEnglish – excellent oral and written skills\nAdditional language - beneficial \nMotivating, guiding and empowering\nPlanning, organisational and analytical skills \nExcellent communication skills \nVery good knowledge of Microsoft Office applications\nExcellent Opera knowledge\n

About KempinksiHoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.